Market Financial Center Manager
About The Position
This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Requirements
- 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
- Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
- Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
- Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
- Proven record of balancing risk and making sound decisions while achieving business goals
- Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
- Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
- Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
- Proficiency in computer skills and professional programs (for example, Microsoft Office)
- Must be able to work weekends and/or extended hours and travel to any financial center within the defined market
- High School Diploma / GED / Secondary School or equivalent
Nice To Haves
- 1+ years of management experience including hiring, coaching and developing direct reports
- Experience in the following industries: Consumer banking/financial services, mortgage, retail and/or hospitality
- Bachelor’s Degree in related field
- Bilingual (fluent verbal and written)
Responsibilities
- Operates as a back up financial center leader within a market
- Manages client traffic, engaging and appropriately routing clients, and fostering client retention
- Manages business results through formalized management routines and coaching
- Creates a world class client experience environment
- Manages market-level initiative prescribed by market leaders
- Drives operational excellence
- Creates an inclusive team where members are treated fairly and respectfully.
- Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
- Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
- Leads and encourages the identification, escalation and resolution of potential risks.
- Knows and develops team members through coaching and feedback.
- Manages expenses and demonstrates an owner’s mindset.
- Recruits, on-boards and develops talent, and supports talent mobility for career growth.
- Delivers results through effective team management, structure, and routines.
Benefits
- access to paid time off
- resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
