Market Financial Center Manager

Bank of America•Ventura, CA

3d•Onsite

About The Position

At Bank of America, the company is guided by a common purpose to help make financial lives better through the power of every connection, driving Responsible Growth and delivering for clients, teammates, communities, and shareholders. Being a Great Place to Work is central to this, including a commitment to an inclusive workplace, attracting and developing talent, supporting physical, emotional, and financial wellness, recognizing performance, and community impact. Bank of America maintains an in-office culture with specific attendance requirements, allowing flexibility based on role-specific considerations. This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. The role is expected to drive operational excellence and ensure all aspects of the financial center run effectively and cohesively.

Requirements

1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
Proven record of balancing risk and making sound decisions while achieving business goals
Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
Proficiency in computer skills and professional programs (for example, Microsoft Office)
Must be able to work weekends and/or extended hours and travel to any financial center within the defined market

Nice To Haves

1+ years of management experience including hiring, coaching and developing direct reports
Experience in the following industries: Consumer banking/financial services, mortgage, retail and/or hospitality
Bachelor’s Degree in related field
Bilingual (fluent verbal and written)

Responsibilities

Operates as a back up financial center leader within a market
Manages client traffic, engaging and appropriately routing clients, and fostering client retention
Manages business results through formalized management routines and coaching
Creates a world class client experience environment
Manages market-level initiative prescribed by market leaders
Drives operational excellence
Creates an inclusive team where members are treated fairly and respectfully
Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement
Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results
Leads and encourages the identification, escalation and resolution of potential risks
Knows and develops team members through coaching and feedback
Manages expenses and demonstrates an owner’s mindset
Recruits, on-boards and develops talent, and supports talent mobility for career growth
Delivers results through effective team management, structure, and routines