Market Director, Retail Banking - Middletown, NY

Heritage Financial Credit Union • Middletown, NY

1d • Onsite

About The Position

Heritage Financial Credit Union is seeking a Market Director of Retail Banking to lead multiple branches. This role involves inspiring teams, spotting opportunities, and driving performance to ensure both employees and members thrive. The Market Director will shape the direction of their market by focusing on team development and member experience, leading with purpose and making a meaningful impact. Heritage Financial Credit Union is a member-owned financial institution dedicated to helping members achieve their financial goals and building stronger communities by providing access to affordable financial services. Their vision is to be the leading financial institution in their communities, fostering a culture of excellence where employees feel valued and respected.

Requirements

• 4-year college degree preferred plus three to five years’ experience in audit management; or a comparable combination of education and experience.
• Working knowledge of Bank Secrecy Act (BSA) requirements and compliance.
• Seven to ten years’ experience in the management of Retail Banking, Sales and Banking.
• 5 years strategic management at a senior management level; or a comparable combination of education and experience.
• Excellent project management skills.
• Experience using P.C. based software including Microsoft Office and lending systems, etc.
• Strong verbal and written communication skills.
• Ability to develop and articulate a clear vision and strategy that inspires and motivates teams, and engages stakeholders at all levels.
• Ability to build and maintain strong relationships with employees, members and external partners to foster a collaborative environment.
• Ability to lead and drive change initiatives.
• Ability to project a professional appearance and positive attitude at all times.
• Ability to analyze data and metrics to drive decision making, identify opportunities and measure success.

Nice To Haves

• Experience working in a Universal Associate model financial institution a plus.

Responsibilities

• Oversee the operations, performance, and strategic direction of all branches in the assigned Market.
• Drive growth, enhance member experience, and ensure compliance with regulatory and internal policies and procedures.
• Foster a collaborative team environment.
• Recruit, train, and mentor branch managers and branch staff.
• Foster a positive and inclusive workplace culture focused on member service and team collaboration.
• Conduct regular coaching and performance check-ins to enhance team effectiveness.
• Ensure all branches operate efficiently and meet established goals and objectives.
• Establish clear performance metrics including member satisfaction, loan growth, and deposit growth for each branch and regularly review progress towards goals.
• Implement policies and procedures to enhance operational efficiency and mitigate risks.
• Develop and execute market strategies aligned with the Credit Union’s overall goals.
• Analyze market trends and member needs to identify opportunities for growth and new services.
• Collaborate with senior leadership to align market initiatives with organizational objectives.
• Oversee Market budget, ensuring financial targets are met.
• Monitor and control expenses across all branches, identifying areas for cost reduction.
• Ensure compliance with regulations and internal controls.
• Champion member service excellence and lead initiatives to enhance member satisfaction.
• Engage with community organizations and events to promote the credit union’s presence and services.
• Address escalated member concerns and feedback to drive continuous improvement.
• Ensure all branches adhere to regulations and internal policies.
• Monitor and review audits and assessments to identify potential risks and compliance issues.
• Implement corrective actions as necessary to maintain operational integrity.

Benefits

• Paid Time Off & Paid Federal Holidays
• Medical, Dental, Vision & Life Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA)
• Supplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services
• BenefitsPlus+ perks program (travel, entertainment, gift cards and so much more)
• CareNet - benefits concierge service
• 401(k) with 5% Employer Match
• Educational Assistance
• Paid Time to Volunteer
• HFCU Logo-wear

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees