Market Director Patient Safety and Quality
About The Position
The Region Director of Patient Safety and Quality at CommonSpirit Health at Home is a leadership role responsible for defining, driving, and overseeing the strategic framework for patient safety, quality performance, and risk management across Home Health, Hospice, Infusion, and Palliative Care operations. Reporting directly to the CNO as a primary strategic partner, this role develops a proactive approach to superior patient outcomes, systemic risk mitigation, and continuous improvement. The position emphasizes leadership, operational excellence, regulatory compliance, and clinical oversight, translating operational trends into policies, systemic enhancements, and evidence-based practices. It also provides direct oversight for clinical education leadership and support for patient safety and quality leaders, aligning education and quality initiatives to promote clinical excellence. The director develops the vision and strategic roadmap for patient safety and quality, designs and implements the enterprise-wide Patient Safety and Quality Program, and leads cross-functional improvement initiatives. The role uses quality reports and operational metrics to monitor and benchmark performance, leads executive review of national reporting data, collaborates with operational leaders on enterprise KPIs, and oversees strategic reviews of ACAs and EIAs. The position partners with clinical education leadership to align training, competency validation, and onboarding with quality findings and regulatory changes. It promotes a safety-first culture, drives adoption of innovative technologies and clinical best practices, sets enterprise risk-management direction, partners with IT on quality information systems and data governance, and oversees regulatory and accreditation compliance and survey preparedness.
Requirements
- Minimum 10 years of progressive experience, including extensive exposure to multiple service lines such as Home Health, Hospice, Infusion, and/or Palliative Care.
- At least 7 years of executive leadership experience in a national or large-scale multi-state healthcare organization.
- Expert knowledge of Medicare Conditions of Participation (CoPs) and national quality reporting programs.
- Proven success managing clinical education departments and quality/safety programs simultaneously in a complex, decentralized environment.
- Significant experience leading organization-wide change and driving clinical performance.
- Superior verbal and written communication skills.
- Track record of building collaborative partnerships across diverse departments.
Nice To Haves
- Master’s degree in Nursing (MSN), Healthcare Administration (MHA), Public Health, or a related clinical field.
- Certification in Healthcare Quality (CPHQ), Patient Safety (CPPS), or Lean Six Sigma Green Belt.
Responsibilities
- Partner with the CNO to develop and implement the vision and strategic roadmap for patient safety and quality across all service lines.
- Formulate and implement enterprise-wide quality oversight and performance-monitoring strategies across the Health at Home portfolio.
- Lead the design and implementation of the enterprise-wide Patient Safety and Quality Program.
- Drive cross-functional quality improvement initiatives, including process re-engineering and adoption of evidence-based practices.
- Use quality reports and operational metrics to monitor, evaluate, and benchmark quality, safety, and operational performance across the national footprint.
- Lead executive-level reviews of national reporting data and translate findings into policy updates and strategic resource allocation.
- Collaborate with operational leaders to track enterprise-wide KPIs related to patient outcomes, process efficiency, and post-acute transitions.
- Oversee strategic reviews of ACAs and EIAs and ensure corrective actions address systemic vulnerabilities.
- Partner with clinical education leadership to align training, competency validation, and onboarding curricula with quality findings and regulatory changes.
- Cultivate a safety-first culture among executive leaders, clinical directors, and frontline staff.
- Drive strategic adoption of innovative technologies and clinical best practices.
- Set enterprise-wide risk-management direction, coordinating reporting, trend analysis, and executive mitigation strategies.
- Partner with IT to maintain the integrity of quality information systems and advance system enhancements and data governance.
- Oversee compliance with federal and state regulations and accreditation standards.
- Direct preparedness for regulatory and accreditation surveys and oversee systemic corrective action plans.
- Provide direct oversight for clinical education leadership and support patient safety and quality leaders.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
