Mkt Director Care Management

Memorial Hospital - Chattanooga • Chattanooga, TN

6d • $44 - $66

About The Position

The Market Director, Care Management provides oversight and management for inpatient care management activities across the market. The role collaborates with Care Management leadership, system executive leadership, physicians, and staff to plan, organize, direct, and guide the Care Management team while maintaining safety, best practices, and high-quality standards of care. The director also works with hospital leaders, physicians, and staff on improvement initiatives.

The position oversees daily Care Coordination program operations and ensures accountability, effectiveness, efficiency, and compliance with regulatory and accreditation agencies. It provides clinical advice across care management programs and the continuum of care, supports program development and payer and facility relations, tracks patients across the continuum, and considers quality and financial factors when evaluating alternatives to acute care. The director analyzes data, develops improvement strategies and action plans, sets department and division strategies, maintains relationships with medical and operational leaders, and directs Care Management operations with responsibility for quality and productivity.

Requirements

• Bachelor of Nursing, upon hire, and 5 years of leadership experience; or a Master of Nursing, upon hire, with 7 years of administrative and healthcare system experience and 7 years of clinical and care management experience; or a master's degree in allied health or business administration, upon hire, with administrative and healthcare system experience and 7 years of clinical and care management experience.
• Registered Nurse license in Tennessee, upon hire.
• Accredited Case Manager certification or Certified Case Manager certification, upon hire.
• Strong leadership, organizational, and communication skills.
• Deep understanding of inpatient care management.
• Proven ability to drive quality and performance improvement initiatives within a complex healthcare market.

Responsibilities

• Oversee daily operations of the Care Coordination program, ensuring accountability, effectiveness, efficiency, and compliance with regulatory and accreditation agencies.
• Plan and implement care coordination across the continuum of care.
• Serve as a clinical advisor to care management across the continuum for all programs, including participation in program development and payer and facility relations.
• Support patient tracking across the continuum of care and decisions about alternatives to acute care, considering quality and financial factors.
• Analyze data and develop strategies and action plans to address improvement opportunities.
• Develop department and division strategies to ensure efficient operations and achievement of goals.
• Maintain relationships with medical staff, the CNO, nurse VPs, directors and managers, department managers, and technical directors to support intradepartmental goals and advise on activities related to outcomes.
• Plan, organize, direct, and control Care Management department operations, taking responsibility for quality and productivity.
• Collaborate with Care Management and system executive leadership, physicians, hospital leaders, and staff on improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director