Market Development Associate

Intelliguard®•Columbus, OH

9d•Hybrid

About The Position

Intelliguard is seeking a Market Development Associate to join their commercial team. This is a developmental role for early-career professionals aiming to gain expertise in hospital pharmacy, healthcare technology, and commercial development. The position emphasizes direct customer interaction, working alongside various teams like Implementation, Customer Success, Product, Support, and Sales. This includes onsite presence during hospital implementations and go-lives to understand pharmacy workflows, customer challenges, and Intelliguard's value proposition. The role also involves supporting new business development through account research, outbound outreach, opportunity qualification, and generating new sales conversations. The ideal candidate possesses hospital pharmacy knowledge, customer engagement skills, and an interest in innovation and process improvement. This role is designed to prepare individuals for future positions in Sales, Customer Success, Implementation, or other customer-facing functions.

Requirements

2–5 years of experience in healthcare, hospital operations, pharmacy, healthcare technology, or a related field.
Hospital or health system pharmacy experience strongly preferred; inpatient pharmacy technician experience is especially valuable.
Familiarity with medication inventory, preparation, replenishment, or distribution workflows.
Curious, coachable, and eager to understand both technology and customer workflows.
Comfortable initiating conversations and building credibility with pharmacists, technicians, clinicians, and administrators.
Energized by innovation and willing to challenge established ways of working.
Organized, self-directed, and comfortable managing multiple priorities.
Able to thrive in a growth-stage environment where responsibilities may span functions.
Motivated by building something new rather than following an established playbook.
Interest in developing a career in Sales, Customer Success, Implementation, or another customer-facing role.
Willingness to travel regularly to customer locations.

Nice To Haves

CRM experience, including HubSpot, is helpful but not required.

Responsibilities

Learn the Business and Support Customers: Develop a strong working knowledge of the Mira Ecosystem™, participate in customer implementations from preparation through go-live, work onsite with pharmacists and hospital teams to understand workflows and operational challenges, support implementation preparation, testing, deployment, training, documentation, and coordination, help customers transition to new workflows and technology, partner with Implementation, Product, Support, and Customer Success to address routine customer needs, support demonstrations, customer visits, conferences, and other field activities.
Support Market Development: Research target health systems and accounts, identify and engage stakeholders across Pharmacy, Supply Chain, Finance, and Operations, conduct outbound outreach through phone, email, LinkedIn, follow up on leads, qualify opportunities, and schedule discovery meetings for Sales, use firsthand customer knowledge to make outreach relevant and credible, communicate the why change, why now, and why Intelliguard story, maintain accurate prospect and activity information in HubSpot, bring market and customer insights back to Sales, Marketing, and Product.