Market Delivery Team Lead XDT

Lowes•Oklahoma City, OK

5d•Onsite

About The Position

As the Market Delivery Team Lead, you'll be among the first to shape and evolve a new essential on-site position at our expanding Cross-Dock Terminal (XDT) location. By training Lowe's associates at our Cross-Dock Terminals (XDT) on new and current facility processes, you'll set the standard for our location's efficiency and productivity. Your contributions go beyond overseeing operational performance – you will also cultivate a positive work environment among your team and ensure associates have the support they need to grow within their roles.

Requirements

1 year of relevant experience
High school diploma or equivalent

Nice To Haves

Associate degree in Operations, Supply Chain, or a related field.

Responsibilities

Train Lowe's associates on new and current facility processes in the Cross-Dock Terminal (XDT).
Model, communicate, and reinforce Lowe's Core Behaviors and SMART customer service expectations.
Monitor and drive Market Delivery Associates to achieve key operational performance metrics.
Provide tools, resources, and knowledge of systems and Standard Operating Procedures (SOP) where appropriate.
Make confident decisions, escalating issues to leadership when necessary.
Identify and communicate barriers to operational processes or customer experience, implementing solutions as needed.
Build and maintain collaborative relationships with other teams and leaders.
Provide real-time training and feedback to Market Delivery Associates, including responsibility for onboarding and overseeing the cross-training program.
Support inventory management in the Cross-Dock Terminal (XDT) and provide feedback on shortages/overages.
Ensure safety and supervise, when necessary, providing direction towards Cross-Dock Terminal (XDT) performance in the absence of Market Delivery Supervisors.
Serve as a point of contact for warehousing and delivery teams on resolution of customer issues, escalating issues if necessary.
Assist Market Delivery Supervisors (MDS/Coaches) with daily administration, task delegation, and managing general functions of the Cross-Dock Terminal (XDT).
Maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping areas clean and organized, and monitoring for potential theft or security risks.
Complete other duties as assigned.