Market CSR 501 Full Time

The Spinx Company•Greenville, SC

3d•Onsite

About The Position

The role of a CStore CSR at The Spinx Company requires the employee to work effectively in a team environment, provide outstanding customer service, accurately and efficiently conduct various financial transactions while creating a welcoming environment in support of our Company Policies, Core Values and Operations Priorities. Job duties and responsibilities include but are not limited to ensuring store safety procedures are followed, food safety and sanitation standards are met or exceeded, as well as making certain that food quality, consistency, and selection meet company standards and expectations. The Market Associate plays a crucial role in ensuring excellent customer service, efficient store operations, and adherence to company policies. This position involves handling various tasks including customer service, store stocking and cleaning, assisting customers, checking in vendors, food prep, and maintaining a positive attitude at all times. Additionally, the Market Associate may be required to serve alcohol, for which appropriate training will be provided. This role also entails responsibility for cash handling, inventory management, and strict adherence to company policies.

Requirements

Market Associates must be 18 years of age to work in the Spinx Market & Eatery.
Strong communication and interpersonal skills to interact effectively with customers and team members.
Ability to handle cash transactions accurately and responsibly.
Basic knowledge of inventory management and store operations.
Flexibility to work in a fast-paced environment and handle multiple tasks efficiently.
Positive attitude, friendly demeanor, and ability to work well in a team.
Must be able to speak, read and write in the English language.
Must achieve and maintain TIPS certification.
Ability to work with and apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situation.
Ability to solve practical problems and deal with a variety of situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral, diagram or schedule form.
The employee is regularly required to stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach with hands and arms, talk and hear.
The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Nice To Haves

Previous experience in customer service, retail, or hospitality is preferred.

Responsibilities

Report for scheduled shifts on time and in proper uniform with a clean, professional appearance. Adhere to the Company Personal Appearance Policy.
Perform all assigned tasks and functions in such a way to keep your work environment, associates and customers safe. Follow all safety policies and procedures while reporting any customer or employee accidents, unsafe conditions or hazards to your Market Manager.
Provide exceptional customer service by promptly addressing customer inquiries, resolving complaints, and ensuring a positive shopping experience.
Perform day-to-day tasks such as stocking shelves, organizing displays, and maintaining cleanliness and tidiness throughout the store.
Assist customers in finding products, answering questions, and providing recommendations, ensuring their needs are met.
Check in vendors, verify deliveries, and ensure proper stocking of inventory.
Prepare food items following established guidelines, including handling ingredients, cooking, packaging, and maintaining quality standards.
Maintain a positive and friendly demeanor while interacting with customers, colleagues, and vendors, promoting a welcoming atmosphere.
If required, complete appropriate training to serve alcohol responsibly, adhering to all legal regulations and company policies.
Handle cash transactions accurately, process payments, and maintain proper cash register procedures, ensuring accountability and security.
Assist with inventory control by conducting regular stock checks, restocking shelves, and reporting discrepancies or shortages.
Customer Focus – Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner. We believe that we can truly make life easier for our customers.
Teamwork – We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We are supportive of each team member and treat one another with respect, valuing each other’s talents and contributions. Our competitive strength is and always will be our people.
Committed to Quality - We are committed to the highest level of quality and shared responsibility in everything we do. You should perform all duties in a safe manner, following safety policies and procedures.
Accountability - We accept our individual and team commitments, and we do our best to meet them. If we make a mistake, we take responsibility for our actions and accept the consequences. We do what we say we are going to do.
Passionate – We show pride, enthusiasm and determination in everything that we do. Our positive and optimistic attitude is contagious – within our team and with our customers. Passion is the fuel that drives our company to success!
Community Centric - We are committed to giving back to the communities we serve, and children are at the center of our giving mission. We foster opportunities to engage as a community partner and use our company resources to help make our communities a better place to work, live, and play.
The CStore CSR must be available to work a variety of shifts including but not limited to nights, weekends, and holidays.
The CStore CSR may be expected to periodically participate in company sponsored training classes related to his/her job.