Market Coordinator - PNC Private Bank

PNC•Bethesda, MD

4d•$76,500 - $127,500•Onsite

About The Position

As a Market Coordinator within PNC's Private Bank organization, you will be based in Bethesda, MD. The Market Coordinator (MC) is a trusted partner to the PNC Private Bank Leadership and Advisor teams. The Market Coordinator partners with leadership and advisor team members to proactively manage their administrative needs. This enables advisor capacity to work more closely with clients by providing essential day-to-day office support, which will help our clients achieve and maintain financial success. The Market Coordinator fulfills responsibilities across all PNC Private Bank disciplines. This role reports directly to the Sales Leader or Functional Leader for their respective location.

Requirements

an understanding of the Private Bank organization is preferred
strong organizational skills
strong communication skills
problem solving and project management experience
Business Decisions
Client Counseling
Client Relationship Building
Competitive Advantages
Customer Experience (CX)
Personal Initiative
Relationship Management
Results-Oriented
Customer Relationship Management Applications
Customer Support Policies, Standards and Procedures
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Problem Management Process
Process Management
Sales Support and Administration
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

an understanding of the Private Bank organization is preferred

Responsibilities

Client/Prospect Activities
Administrative Support
Meeting and Event Management
Risk Management
Implements complex new products and services for complex and high value clients in AMG.
Analyzes requirements and gathers deliverables to complete the implementation and provide ongoing relationship management.
Maintains client-specific procedures.
Provides sales or consultative support to prospects or clients in select deals.
Leverages in-depth knowledge of industry and PNC products/solutions to identify outside sales opportunities.
Consults with clients and service partners to gather and utilize data to establish or update client specific information for products/services.
Acts a project manager and coordinates the implementation work done by others.
Analyzes, assesses and documents client requirements.
Identifies customization needs, and works with service partners to decision/implement.
Manages multiple complex implementations simultaneously, facilitates/coordinates internal and external stakeholder meetings, creates and maintains project documentation, and creates/delivers reporting on progress.
Serves as an escalation point and independently resolves challenges regarding implementation and production support issues raised by staff or client.
Identifies and drives development of necessary solutions.
Ensures positive ongoing client experiences.
May act as approval authority for service transactions.
Serves as experienced team subject matter expert.
Coaches staff, Sales, and/or client when needed.
Leads team communications and meetings, performs workflow coordination, and participates in special projects and initiatives.
Helps to develop and maintain training materials and provide training to service partners and clients.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service