Merrill Market Client Relationship Manager

Bank of America•Philadelphia, PA

1d•Onsite

About The Position

The Market Client Relationship Manager (MCRM) leads the market’s overall service delivery model, digital offerings, and wealth management banking strategy, working with the Home Office to provide superior client service. The role partners with market leadership, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to support daily business needs and drive responsible growth while minimizing regulatory, financial, operational, and reputational risks. The MCRM reports directly to the Division Client Relationship Executive, with dual reporting to the Merrill Wealth Management Market Executive. As a member of the market leadership team, the MCRM manages Wealth Management Client Associates, Operations support staff, and the branch Operations Department. The role delivers firm strategy by executing Market Strategy Plans, partners with advisor teams to provide a branded client service model using digital solutions and enterprise capabilities, serves as Lead and Referral Coordinator for the market, and manages market expenses. The MCRM also partners with the Senior Client Relationship Manager to support development of Elite Growth Practice roles, Wealth Management Client Associates, and Operations staff. This is a first-shift role with a stated 40-hour workweek. Merrill describes its culture as in-office, with expectations and flexibility based on role responsibilities and business needs. Internal employees currently working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy.

Requirements

Currently hold SIE, Series 7, Series 66 (or Series 63 and Series 65), Series 9 and Series 10 (or Series 8), and Series 3 and 31 licenses if warranted.
At least 5 years of professional experience.
Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures.
Investment product knowledge, including products or areas such as 401(k) plans, options, annuities, tax, retirement plans, money funds, mutual funds, liabilities, margin, and trust operations.
Prior trend analysis experience.
Strong customer service and communication skills.
Strong management skills, including planning, monitoring, influencing, negotiating, supervising, and delegating.
High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

Current or previous Merrill Wealth Management experience.
Self-motivated and client-centric approach.
Bachelor’s degree or equivalent work experience.
Experience or skills in compensation analysis, performance management, process performance management, referral management, workforce planning, due diligence, internal audit review, leadership development, recruiting, risk management, client management, customer service management, employee counseling, succession planning, and trade operations management.

Responsibilities

Lead the service delivery model and wealth management banking strategy for assigned markets to drive business growth.
Hire, develop, and lead cross-functional professionals supporting Financial Advisor teams and client service.
Supervise financial transactions and operations, promote risk-management best practices, ensure compliance with policies and procedures, and prepare to manage branch audits.
Oversee the client service experience and review approvals of new client accounts.
Lead Wealth Management Client Associates and the branch Operations Department to meet client service expectations and operational excellence goals.
Ensure client service expectations are met or exceeded while balancing Merrill’s risk and exposure.
Manage the branch’s Wealth Management Client Associates and Service Support Staff.
Represent the office and Merrill with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel.
Coach teams to deliver a modern, digital-first service model focused on client satisfaction.
Identify opportunities to connect Financial Advisors and clients with the broader enterprise.
Manage daily operations to ensure compliance with industry regulations, policies, and procedures.
Coordinate market leads and referrals and manage market expenses.
Partner with the Senior Client Relationship Manager to support the development of Elite Growth Practice roles, Wealth Management Client Associates, and Operations staff.
Demonstrate process and data management, enterprise communication, risk management, coaching, financial stewardship, talent leadership, and delivery of business outcomes.