Market Cashier (Harrah's Philadelphia)
About The Position
Consistently demonstrates superior customer service skills to both internal and external customers by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Leads staff to encourage consistent displaying of Spotlight on Success behaviors. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Immediately greets guests with a smile and initiates the execution of the “great service experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Requirements
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Responsibilities
- Demonstrates superior customer service skills.
- Maintains an upbeat, positive attitude, positive energy, and enthusiasm.
- Leads staff to encourage consistent displaying of Spotlight on Success behaviors.
- Creates an atmosphere of luck and celebrates customer wins.
- Greets guests with a warm, friendly verbal greeting.
- Anticipates needs and provides fast, flawless service.
- Checks for satisfaction and resolves problems using the Service Recovery process.
- Promotes Total Rewards programs and card membership.
- Provides a warm farewell and thanks guests for visiting.
- Immediately greets guests with a smile and initiates the execution of the “great service experience.”
- Reads and comprehends simple instructions, short correspondence, and memos.
- Writes simple correspondence.
- Effectively presents information in one-on-one and small group situations to customers, clients, and other employees.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
