Market Attendant

Hyatt Regency San Francisco Downtown SOMA•San Francisco, CA

3d•$27 - $36•Onsite

About The Position

The Market Attendant is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. They are also responsible for the Market grab & go, preparing coffee-based beverages, and related seating areas which includes light cleaning, restocking and general upkeep of the area.

Requirements

High School diploma or equivalent and/or related experience in a hotel or a related field preferred.

Responsibilities

Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
Be familiar with the operation of P.O.S system.
Collect money and/or credit cards from guests and servers and make correct change.
Operate the approved credit card machine.
Prepare cashier report at end of shift.
Prepare coffee and espresso-based drinks.
Warm/serve food offerings (including the use of Turbo Chef, blender, panini press, soup warmer and similar equipment) and perform light food prep to accommodate guest requests.
Greet and seat guests at appropriate tables in a timely manner.
Perform opening and closing duties according to established side-work checklist, including restocking of the Market and Market storage area.
Stock, replenish and inventory Market supplies (i.e.: napkins, condiments, cups, bags. Etc.) and the Market storage area.
Be attentive of guests’ needs and assist in providing a pleasant dining experience.
Have a thorough knowledge of menus and current specials in all applicable outlets.
Answer the phone according to standards.
Communicate effectively and courteously over the telephone.
Take to-go and pick-up orders according to hotel standards.
Assist with delivering and refilling beverages, pre-bussing tables and promptly resolving any guest requests.
Ensure quality control of menus with regard to cleanliness and appearance.
Pre-bus all tables removing soiled dishes.
Ensure that tables and side stands are kept stocked, tidy and clean.
Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
Answer the telephone according to standards.
Be familiar with fire extinguishers, locations and know how to use them.
Receive and deliver food and beverage orders to guest room and collect payment.
Keep all work areas clean and properly stocked according to the current meal period.
Keep all tables cleaned and properly set according to property specific standards.
Ensure overall guest satisfaction.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.