Market Assistant Branch Manager

THREAD BANK•Rogersville, TN

10d•Hybrid

About The Position

Thread Bank is a digital-first financial technology community bank that aims to enhance customer engagement through innovative solutions. Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for businesses and individuals. Our embedded banking solution helps business technology platforms provide secure banking experiences. We also partner with other banks, credit unions, and FinTechs to integrate compliant financial solutions. Thread Bank values innovation, collaboration, and flexibility, offering excellent benefits and a family-friendly culture. The Market Assistant Branch Manager provides day-to-day supervisory oversight of teller and CSR operations across the Sneedville and Rogersville branch locations. This role serves as the primary on-site leader when the Branch Market Manager is unavailable, ensures consistent operational quality across both branches, and actively supports a sales-focused service culture aligned with Thread Bank’s growth objectives. The position requires regular travel between locations and the judgment to manage competing operational priorities across a dual-market footprint.

Requirements

3+ years of branch banking experience, including at least 1 year in a supervisory or lead teller capacity
Demonstrated knowledge of teller operations, cash handling, balancing, and exception management
Working knowledge of BSA/AML requirements, Regulation E, Regulation CC, and standard deposit account operations
Demonstrated experience supervising, coaching, or developing front-line staff in a service environment
Excellent verbal and written communication skills
Ability to manage multiple operational priorities across locations and meet established timelines
Demonstrated ability to maintain confidentiality and handle sensitive information appropriately
Reliable transportation and ability to travel regularly between the Sneedville and Rogersville branch locations

Nice To Haves

Experience in a multi-branch or market-level supervisory role
Familiarity with ITM (Interactive Teller Machine) operations or similar self-service banking technology
Prior experience supporting internal audits or regulatory examinations
Experience in a community bank or fintech-adjacent banking environment

Responsibilities

Oversee daily teller and CSR operations at both Sneedville and Rogersville, ensuring staff are properly scheduled, trained, and performing to standard
Serve as the primary acting branch manager at either location in the absence of the Branch Market Manager
Monitor transaction accuracy, balancing, and exception resolution, and escalate unresolved items per established procedures
Maintain dual-control compliance, vault management, and cash limits at both locations
Coordinate ITM staffing coverage and operator rotation across both branches to maintain uninterrupted service
Manage the two-person rule, end-of-day close procedures, and branch security protocols at each location
Provide daily support and coaching to tellers and CSRs at both locations on service delivery, sales referrals, regulatory compliance, and operational procedures
Support onboarding of new teller and CSR staff and identify cross-training opportunities to build bench depth
Relay performance observations and staff development needs to the Branch Market Manager on a regular basis
Participate in Thread Bank’s AI adoption initiatives and serve as a frontline champion for approved tools and workflows deployed to branch operations
Identify branch-level workflows that are candidates for automation or AI-assisted improvement and escalate opportunities through the Branch Market Manager
Ensure staff are trained on and actively using approved AI-enabled tools consistent with efficiency goals set by leadership
Model and reinforce a sales-driven service culture and support branch performance against deposit, referral, and customer satisfaction targets
Handle escalated customer issues with professionalism and resolve them within established service standards
Promote Thread Bank products and services and identify opportunities to deepen customer relationships
Ensure all branch operations comply with applicable regulations, including BSA/AML, Regulation E, Regulation CC, and FDIC deposit operations requirements
Maintain current, audit-ready procedures documentation and flag procedural gaps to the Branch Market Manager and Deposit Operations leadership
Support internal audit and regulatory exam readiness and ensure staff complete required compliance training on schedule
Coordinate coverage across both branches to protect service hours and minimize customer impact during PTO, absences, or high-volume periods
Serve as the operational point of contact for embedded banking partner branch-level requests or issues
Maintain strict confidentiality of sensitive customer and employee information in accordance with company policy
Perform additional responsibilities as assigned by the Branch Market Manager or business needs