Market Access Director, Patient Services

Alfasigma•Morristown, MN

1d•$180,000 - $240,000•Hybrid

About The Position

Alfasigma is a global healthcare company with a focus on Gastrointestinal (GI) health, seeking a Director, Patient Services for their Market Access team within the Rare Disease business. This is a hybrid position based out of Morristown, NJ. The role involves being the subject matter expert for an integrated patient services platform, managing day-to-day operations of the US patient-centric reimbursement/care management program (HUB), and advancing strategies to ensure patient access to therapy. The Director will collaborate cross-functionally with Market Access, Sales, Marketing, Legal, and Commercial Operations teams.

Requirements

Minimum 5 years of reimbursement, patient services, and HUB experience.
Minimum 2 years of Specialty Pharmacy experience.
Outstanding customer relationship, interpersonal, and communication skills with the ability to effectively work with diverse audiences and influence cross-functionally.
Strong analytical skills with the proven ability to analyze data to determine trends and inform strategy.
Bachelor's Degree required.
Ability to travel up to 40% of time.
Excellent organization and multi-tasking skills.
Exceptional interpersonal skills and problem-solving capabilities.
Appropriate judgment and consistency in decision-making.
Analytical insights to drive corporate strategy.
Ability to work independently and prioritize with minimal daily instruction.
Ability to think strategically to improve current processes.
Strong verbal and written communication skills.

Nice To Haves

Commercial experience preferred.
Advanced degree preferred.

Responsibilities

Manage day-to-day patient services operations to ensure key performance metrics are met, including regular on-site visits.
Provide strategic and tactical input for continuous improvement processes and development.
Serve as the primary business liaison for external stakeholders providing additional patient support services, such as commercial financial assistance copay card processors, electronic consent platforms, and patient assistance programs (PAP).
Monitor and analyze data to identify trends and inform strategy for internal stakeholders to ensure the success and availability of patient services programs.
Oversee the continuous improvement and performance monitoring of the reimbursement support/patient services HUB, including commercial financial assistance and patient assistance programs (PAP) for qualified patients to assist in access and adherence to OCA in PBC.
Work with Regional Business Directors (RBDs), Director of Strategic Accounts (DSAs), Director of Channel Accounts (DCAs), and Field Reimbursement Managers (FRMs) to educate HCPs and resolve issues.
Collaborate with Marketing to create and implement patient services initiatives, branded education, or promotional tools.
Ensure the patient HUB remains compliant with all applicable laws, regulations, guidance, and company policies and procedures.
Effectively manage vendor partners by providing clear expectations, direction, and feedback to foster a productive environment.
Collaborate with partners to execute targeted solutions that address mutual strategic priorities and add value.
Participate in strategic decision-making with cross-functional business leads to ensure alignment of priorities.
Ensure the impact, quality, and performance of patient support operations.
Perform responsibilities with a commitment to compliance and high ethical standards.