Marine Service Advisor

Pitch Management • Ramara Township, ON

4d • Onsite

About The Position

Join the Team at Grand Harbour Marina 150 Laguna Parkway, Brechin (Lagoon City), Ontario

Grand Harbour Marina is one of Lake Simcoe's premier full-service marinas, offering exceptional customer service, professional marine repairs, storage, and maintenance for vessels of all sizes. As we continue to grow, we're looking for an experienced Marine Service Advisor to become an integral part of our service department.

If you're passionate about boating, knowledgeable in marine engines and parts, and thrive in a fast-paced customer service environment, we'd love to hear from you.

Requirements

• Previous experience as a Marine Service Advisor, Parts Advisor, Marine Technician or in a similar marine service role
• Strong knowledge of marine parts, systems, accessories, and inboard and outboard engines
• Excellent organizational, planning and multitasking abilities
• Strong computer skills and experience with work order, inventory and service management systems
• Outstanding communication and customer service skills
• A self-starter who takes initiative, identifies priorities, and works proactively with minimal supervision
• Ability to work independently while also collaborating effectively with technicians and the marina team
• Thrives in a fast-paced, high-volume environment where priorities can change quickly
• Highly detail-oriented with a commitment to accuracy in work orders, parts ordering, scheduling and customer communication
• Strong problem-solving and decision-making skills
• A positive, professional attitude with a genuine passion for boating and customer service

Nice To Haves

• Knowledge of MerCruiser, Mercury, Volvo Penta, Yamaha, Suzuki and other major marine brands is considered an asset

Responsibilities

• Greeting customers and discussing repair and maintenance requirements
• Creating detailed service work orders and repair estimates
• Scheduling service appointments and coordinating workflow with marine technicians
• Ordering, sourcing and tracking marine parts and accessories
• Maintaining strong relationships with marine suppliers and manufacturers
• Following up on parts availability and delivery timelines
• Providing customers with repair updates and estimated completion dates
• Preparing invoices and ensuring accurate documentation of all repairs
• Coordinating warranty claims where applicable
• Assisting with seasonal commissioning and winterization scheduling
• Managing service records and customer history
• Working closely with the Harbour Master, technicians and management to ensure efficient shop operations
• Delivering exceptional customer service while maintaining a professional, positive attitude

Benefits

• Competitive compensation based on experience
• Full-time, year-round employment
• Professional, supportive team environment
• Opportunity for growth within one of Ontario's fastest-growing marina operations
• Beautiful waterfront workplace on Lake Simcoe
• Employee discounts and marina perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed