Marine Parts Manager

Compass Maritime Group•San Rafael, CA

25d•$72,800 - $83,200

About The Position

Are you looking for the next step in your career in a supervisory role? Here is an opportunity to join a well-established, family-owned marine business in Northern California’s Bay Area, known for its deep expertise in Volvo Penta systems and its long-standing relationships across the marine community. The organization serves a wide range of customers, from yacht owners and sailboat crews to families, marine enthusiasts, and commercial fishermen who rely on knowledgeable parts support to keep their vessels running safely and reliably. The Parts Department plays a critical role in that mission, balancing technical accuracy, inventory readiness, and responsive customer service in a high-trust environment. The Parts Manager is a key leadership position with direct influence over daily operations, inventory strategy, and team development. This role is ideal for a marine parts professional who values doing things the right way, enjoys working closely with technicians and customers, and wants to lead within a business that takes pride in its reputation, relationships, and long-term stability.

Requirements

Valid driver’s license with a good driving record
Prior retail, warehouse, or customer service experience
Ability to read, write, and communicate effectively in English
Basic math and computer proficiency
Marine dealership service management required

Responsibilities

Lead, supervise, and support Parts Department staff, including Parts Technicians and Warehouse Personnel
Delegate work effectively, provide coaching and performance feedback, and support professional development
Foster a positive, respectful, and collaborative team environment
Ensure consistent cross-training and knowledge sharing across the department
Manage employee scheduling and ensure front counter and phone coverage
Oversee inventory levels and promptly investigate and resolve discrepancies
Generate and analyze reports related to parts sales, inventory, and department performance
Review and approve new account setups and documentation
Work directly with the manufacturer on new programs and initiatives.
Maintain accurate, real-time inventory tracking through cycle counts and audits
Identify and resolve inventory loss, billing gaps, and obsolete or slow-moving parts
Collaborate with management to liquidate obsolete inventory when appropriate
Monitor minimum and maximum stock levels and ensure readiness for new product releases
Serve as the escalation point for customer concerns and complaints
Deliver and reinforce Helmut’s Marine’s customer service commitment
Support front counter and phone operations as needed
Encourage and support positive customer reviews and follow-up communication
Provide Tier-2 parts lookup support for complex inquiries
Serve as the primary trainer and subject-matter expert for inventory and dealer management systems
Stay current on marine parts, accessories, and industry technology
Oversee Volvo Penta and other parts purchasing and ensure pricing accuracy
Process and manage Volvo Penta warranty claims and core return programs
Maintain accurate records for sales, credits, returns, and purchases
Ensure financial documentation is complete and accurate prior to submission to accounting
Lead continuous improvement efforts within the Parts Department
Collaborate with leadership to implement Volvo Penta initiatives, including VPIM and E-Commerce
Train staff on new systems and promote adoption with customers
Analyze sales and inventory data to support informed decision-making and growth
Monitor GSA and other procurement platforms for marine parts opportunities
Coordinate internal pricing, compliance, and bid responses