Marine Service, Parts & Accessories Advisor
About The Position
River Valley Marine of Rochester is seeking a Marine Service, Parts & Accessories Advisor to join one of the Top 10 Marine Dealers in North America. This position is ideal for a driven, detail-oriented professional who thrives in a fast-paced dealership environment and takes pride in delivering exceptional customer service while supporting service operations and marine parts management. If you have experience in marine service, boat parts, powersports, automotive, RV, or heavy equipment dealerships, this is an opportunity to build a long-term career with one of Minnesota’s largest marine dealer groups. The Marine Service, Parts & Accessories Advisor serves as the primary point of contact for customers regarding boat service, maintenance, repairs, and marine parts. This role works closely with technicians, the service department, and vendors to ensure efficient workflow, accurate estimates, timely communication, and a high level of customer satisfaction.
Requirements
- Customer service experience required; dealership service advisor or parts counter experience preferred
- Marine, boating, powersports, automotive, RV, or heavy equipment industry experience strongly preferred
- Strong organizational and multitasking skills in a high-volume dealership environment
- Ability to prioritize workload and meet deadlines
- Professional communication skills, both written and verbal
- Proficiency with computer systems; experience with Lightspeed Evo, Microsoft Outlook, Excel, and SharePoint preferred
- High School diploma or equivalent required; technical or industry training is a plus
- Team-focused mindset with a strong work ethic and commitment to quality
Responsibilities
- Respond to incoming phone calls, emails, and walk-in customers regarding marine service repair, boat maintenance, and parts inquiries
- Write and manage service repair orders with accuracy and attention to detail
- Provide clear and accurate cost estimates for labor, parts, and accessories
- Communicate estimated repair timelines and pricing professionally
- Coordinate repair scheduling with technicians and service team members
- Order OEM and aftermarket marine parts and accessories using vendor systems
- Maintain accurate parts inventory, assist with cycle counts, and process returns
- Document customer concerns and service updates in LightspeedEVO Dealer Management System
- Coordinate customer unit drop-off and pick-up
- Follow up with customers to ensure satisfaction and build long-term relationships
- Support overall service department efficiency and performance goals
Benefits
- Medical and Dental Insurance and Vision
- Medial Insurance – offers four enrollment tiers: Employee, Employee + Spouse, Employee + Child(ren), and Family. Option as low as $50/month
- Dental Insurance – offers three tiers: Employee, Employee + 1, and Family
- Health Savings Account offered with the high deductible medical plan
- Employees are eligible first of month following thirty days from hire
- Discounts on vision services
- Retirement benefits
- 401(k) – Traditional and Roth options available. Employer match on 50% up to 6%
- New employees become vested after 6 years
- Financial planning available
- Direct access to financial experts
- Ancillary benefits
- Life Insurance options
- Short term disability
- Accident
- Cancer
- Critical Illness
- Employee Well-Being
- Get Active Program
- Wellness Marketplace – discounts on health products and services
- Employee Assistance Program
- Doctor on Demand – provides medical and psychiatric online care and services
- Paid Time Off hours, including sick time
- Scheduled Holidays
- Company provided apparel
- Discounts on units and parts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
