Marine Fleet Service Coordinator

Freedom Boat Club of Wilmington•Wilmington, NC

2d•$19 - $21•Onsite

About The Position

Now Hiring: Marine Fleet Service Coordinator Keep our fleet running smoothl y so our members can make memories ! Are you highly organized, detail-driven, and energized by keeping complex operations running like clockwork? Do you enjoy collaborating across teams and balancing efficiency with exceptional customer experience? If so, we'd love to meet you! We're seeking a marine Fleet Service Coordinator to play a vital role in ensuring coordinated operation, vessel availability, and care for our growing fleet. As marine Fleet Service Coordinator, you'll be the hub that connects fleet technicians and dock operations prioritizing safety and removing barriers so our members can get on the water. Your mission: minimize downtime, maximize efficiency, and spark joy wherever possible.

Requirements

Strong organizational and time management skills with the ability to prioritize complex demands.
Proficiency in fleet service information systems or record-keeping, and reporting.
Effective communication skills for coordinating across technicians, dock operations, and member services.
Attention to detail and accuracy in documentation, invoicing, and compliance records.
Problem-solving and decision-making skills to address scheduling conflicts, inventory needs, and claims resolution.
Associate's degree in Business Administration, Marine Technology, or related field, OR equivalent work experience.
Minimum 2 years of experience in fleet maintenance, marine service, or related field.
Enthusiastically integrating procedure change and process scale as the organization is growing at a rapid pace.
Familiarity with marine vessel systems, service procedures, and manufacturer warranty processes.
Experience working with databases, scheduling systems, and Microsoft Office (Excel, Word, Outlook).
Possess a valid driver's license with clean record, and independent reliable transportation.
Ability to return favorable pre-employment background check and drug screening.

Nice To Haves

Prior experience in marine service operations, boat club, marina, or similar environment.
Knowledge of insurance and warranty claim submission processes.
Customer service experience with the ability to handle sensitive situations diplomatically.
Familiarity with safety, compliance, and environmental standards related to marine operations.
Knowledge of inventory control and parts procurement practices
Fiberglass and gel-coat repair knowledge not required but advantageous.

Responsibilities

Fleet Technician and Vessel Service Scheduling Coordinating daily service activities, repairs, and long-term preventative maintenance for both vessels and technicians. Prioritize work orders with a strong focus on safety, operational needs, advanced member reservations, and overall efficiency. Clear and timely communication of scheduling updates and job assignments ensures the service team is aligned, while thoughtful planning of preventative maintenance around vessel availability minimizes downtime and maintains balanced, reliable fleet operations.
Fleet Service Information Systems and Records Administration Maintain accurate, up-to-date service logs, repair histories, and compliance documentation for all vessels, while reviewing and validating technician entries for accuracy and completeness. The marine Fleet Service Coordinator confirms fleet data is consistently entered and tracked within internal systems to provide clear operational visibility. The coordinator also generates reports to support performance monitoring, budgeting, and compliance audits, while certifying all records meet manufacturer, insurance, and regulatory requirements.
Parts Inventory and Ordering Monitor usage trends and maintain appropriate stock levels to support efficient and uninterrupted fleet maintenance. The marine Fleet Service Coordinator orders from approved vendors ensuring timely delivery and cost-effective purchasing, while verifying, receiving, and organizing incoming shipments. The coordinator also reconciles invoices and receipts against purchase orders and tracks warranty part returns and core exchanges to support accurate records and recover eligible expenses.
Expense Recovery Submit and track manufacturer warranty claims to recover eligible repair costs. The marine Fleet Service Coordinator prepares clear and accurate documentation for member damage billing, including estimates and invoices, while working collaboratively with internal, cross-departmental teams. The coordinator also communicates with insurance providers to submit claims, provide required documentation, and follows-up, actively monitoring claim status and escalating issues when appropriate to secure timely resolution and maximize financial recovery.
Vessel Availability and Reservation Support The marine Fleet Service Coordinator works closely with dock operations to assess vessel readiness and vessel technicians to understand how maintenance or repairs impact availability. The coordinator drives timely communication of service-related delays to the dock team and collaborates with dock staff and member services to adjust reservations when needed, always prioritizing excellent member experiences wherever possible. Clear, consistent messaging is provided to members, staff, and training captains to cinch gaps in communication and confirm that everyone is informed of reservation changes.