Service Coordinator, Marine Diesel Engines

Pacific Power Group•Seattle, WA

13d•$31 - $41

About The Position

MSHS Pacific Power Group is seeking a structured, detail-driven Service Coordinator – Marine Diesel Engines to lead and support our marine service operations in Seattle. This role is ideal for someone who thrives in a fast-paced environment, communicates persuasively, and can motivate and influence both internal teams and customers. You will manage service repair orders, coordinate workloads for marine engine technicians, and ensure exceptional follow-through from job initiation to CLEAN billing. Success in this role requires a disciplined approach, strong organizational skills, and the ability to remain optimistic and adaptable amid shifting priorities. If you’re the type of person who gains energy from working with others, stays calm under pressure, and excels at keeping multiple tasks on track—this is a strong fit for you.

Requirements

3+ years of experience in service coordination, operations, dispatch, or technical support
Experience in a dynamic service environment requiring multitasking and rapid decision-making
Strong verbal and written communication skills; able to influence and collaborate across teams
High attention to detail with consistent follow-through
Time-management excellence; able to manage competing priorities
Experience with ERP systems and Microsoft Office Suite
Valid driver’s license
Ability to travel up to 25%
Self-motivated, dependable, and comfortable in a structured, process-driven environment

Nice To Haves

Marine, maritime, diesel engine, or power-generation industry experience
Ability to read and understand technical drawings and documents
Prior experience supporting or leading field service technicians
Experience improving workflows, efficiencies, or customer satisfaction processes

Responsibilities

Lead and support a team of Marine Engine Technicians to ensure efficient and effective job execution
Open, manage, and close Service Repair Orders (SROs) with precision and accuracy
Coordinate communication across departments (service, parts, sales, logistics, and customers)
Review estimates, POs, labor entries, and vendor invoices for billing accuracy
Ensure CLEAN billing within 5 days of job completion
Support collections and monitor open AR issues
Track customer feedback, identify trends, and help drive service improvements
Meet margin improvement goals through accurate planning, documentation, and execution
Maintain an orderly, systematic workflow and ensure processes are followed
Adapt quickly to urgent requests, priority changes, and unpredictable scenarios
Represent MSHS with a positive, persuasive, and customer-focused communication style