Marine Field Technical Senior Specialist
About The Position
The Marine Field Technical Senior Specialist delivers technical service support, education, and problem resolution directly to marine dealers to positively affect retail customer satisfaction. The role travels to marine dealers to guide and enhance their service efforts, and visits new dealers to explain Honda Marine operations across product-support phases and clarify dealer responsibilities to Honda Marine and mutual customers. The specialist educates dealership personnel in service-related departments on Honda Marine policies, procedures, general operations, and product technical matters. The role also supports Marine Techline activities on a scheduled basis, gathers marketplace information about Honda product performance to help improve future products, and serves as the primary liaison between Honda Marine and dealers to resolve customer-relations issues promptly and ensure customer satisfaction.
Requirements
- College education in business or an industrial field, or equivalent experience in a related technical field; college education is preferred.
- At least three years of technical experience.
- At least two years of management experience at the retail or wholesale level in the marine or a related industry, including service management, field service representative, or technical training experience.
- Good working knowledge of the marine industry and marine industry products.
- Excellent technical understanding of marine internal combustion engines, marine drive lines, marine rigging, diagnosis, and repair.
- Strong ability to work with people and resolve complex issues.
- Strong interpersonal communication skills with internal and external personnel at any level.
- Strong negotiation and motivation skills.
- Ability to operate and train on key automotive/marine precision measuring equipment and engine monitoring equipment.
- Working knowledge of PC/computer systems and common Microsoft Office applications for reporting and presentations.
Nice To Haves
- Vocational or marine technical training education is desirable.
Responsibilities
- Provide customer support to dealers and retail customers.
- Provide field technical product information.
- Provide technical training information and motivation.
- Complete special projects as assigned.
- Support Techline call duties on a scheduled basis.
- Travel to marine dealers to guide and enhance dealer service efforts.
- Visit new marine dealers to explain Honda Marine operations and clarify dealer responsibilities.
- Educate dealership personnel on Honda Marine policies, procedures, general operations, and product technical matters.
- Gather marketplace information about Honda product performance to help improve future products.
- Serve as the primary liaison between Honda Marine and dealers to resolve customer-relations issues and ensure customer satisfaction.
Benefits
- Competitive base salary, with pay based on factors including geographic location and work experience.
- Paid overtime.
- Regional bonus when applicable.
- Medical, dental, vision, and prescription drug benefit plans.
- Paid time off, including vacation, holidays, and shutdown.
- Company-paid short-term and long-term disability.
- 401(k) plan with company match and additional contribution.
- Relocation assistance if eligible.
- Advancement opportunities and career mobility.
- Education reimbursement for continued learning.
- Training and development programs.
- Tuition assistance and student loan repayment.
- Lifestyle account.
- Childcare reimbursement account.
- Elder care support.
- Wellbeing program.
- Community service and engagement programs.
- Product programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
