Marina Operations Supervisor

TopSide Marinas•Belton, TX

2d•Onsite

About The Position

The Marina Operations Supervisor handles all aspects of marina operations within budgetary guidelines in an efficient, cost-effective, and creative manner. The Marina Operations Supervisor works collaboratively with Regional and Executive Team members as well as other colleagues throughout the organization. The Marina Operations Supervisor provides the highest level of customer service in a friendly, helpful manner while accurately responding to the customers� needs. He or she will project a professional company image through all types of interactions. This is a fast-paced environment, and the Marina Operations Supervisor must be able to work under pressure. The position requires the team member to work 5 days per week and 8 hours per day. Seasonal schedule changes may take place at management discretion. This position requires weekend availability. Saturdays are required during the busy season and one weekend day each week is required during the off-season.

Requirements

Act with the highest level of integrity and maintain a positive attitude
Strong passion for providing excellent hospitality and customer service
Ability to read and understand a financial statement
Adaptable to work composed of a variety of different tasks
Ability to manage multiple projects at a time despite interruptions
Ability to make independent decisions and determine the appropriate course of action
Strong ability to develop partnerships with internal clients/others
Professional conduct and excellent interpersonal and communication skills with team members, customers, tenants, vendors, and government personnel
Math computation skills
Strong work ethic and personal commitment
Ability to work in a team environment to achieve team, department, and company goals.
Able to work with a diverse group of people of all different skill sets
Ability to be a self-starter and work independently
Must have strong organizational skills and the ability to prioritize work
Good presentation, facilitation, and computer skills
Proficient in Microsoft Office products including Outlook email, Word, and Excel
Must be willing to work on Saturdays each week during the summer season from May through October (6 months of the year), and available to work one weekend day each week during the off-season
Must be available for 24-hour telephone contact for emergency response
Lift up to 50 lbs
Carry up to 50 lbs
Work around water
Work in tight spaces
Stand, walk, sit, push, pull, climb, bend, kneel, squat, twist, reach, grasp

Responsibilities

Supervise the security and safety of the marina grounds and buildings to ensure the safety of customers and team members; provide training for team members about the safe use of marina equipment and all functions related to their respective positions, including the training of firefighting equipment and spill containment
Routinely inspect all areas of the property to ensure a high-quality appearance and a proper safety environment, including restroom cleaning, proper stocking and presentation of the retail center for customers, thorough cleaning of docks / dry racks, ongoing trash pick-up, and other tasks that are consistent with this goal
Understand and comply with government regulations about marina operations
Monitor fuel levels and ensure they comply with TSSA standards
Maintain a professional relationship with all agencies, contractors, vendors, and customers directly or via departmental supervisors
Leads weekly meetings with other team members at the marina
Respond to and resolve customer disputes consistent with company philosophy
Approve and oversee all long-term boat storage leasing, the waiting list, and retail leasing.
Oversee reservations and bookings for rental boats and slips.
Ensure that the Leasing department keeps an adequate record of all business transactions at the marina (boats, trailers, and slips)
Approve all purchases, invoices, and check requests
Ensure proper controls to safeguard assets, including but not limited to equipment and inventory
Ensure that all company and customer equipment are secure each evening prior to lock up
Ensure and take appropriate action for the proper maintenance of all marina equipment, property, grounds, office, retail store, fuel dock, rental boats, dry racks, and floating or fixed docks
Coordinate with other management personnel to ensure the efficient running of all departments, communicate work responsibilities to team members of different roles, and keep track of any employee absences or injuries
Respond to windstorms, flooding, or other emergency events that could damage marina assets or guest property
Manage employee disciplinary issues by documenting incidents and working with Human Resources to develop Performance Improvement Plans as necessary
Manage employee schedules by reviewing and approving timesheets as well as PTO and Sick requests in ADP, ensuring proper scheduling of employees to meet the needs of the marina
Notify Human Resources and submit appropriate documentation for Workers� Compensation claims and OSHA incidents
Perform such duties as assigned by the GM and executive leadership