Vertical Quick Launch Dockhand

Hagadone Marine Group•Coeur d'Alene, ID

1d•$15 - $16•Onsite

About The Position

The role of the Marina Dockhand at Hagadone Marine Group (HMG) is to carry out the daily operations of the marina, gas dock, store & rental program. All team members provide exceptional guest and member experiences while assisting at the docks and in the store. Ensuring consistency, safety and accuracy in processes, while maintaining the property are paramount. All team members should have basic knowledge of boats, retail sales and marina operations. A vast majority of this position involves talking with guests and answering questions, so product knowledge and great customer service are essential. All efforts must be made to provide the guests with our products and amenities of the Cd’A Resort and HMG, including services, shopping, dining, golf, etc. The following duties apply to every team member of the Marina and a spirit of customer service is expected at all times.

Requirements

Basic knowledge of boats
Basic knowledge of retail sales
Basic knowledge of marina operations
Product knowledge
Great customer service skills

Responsibilities

Ensure all docks and water around docks are clear of debris
Maintain docks and boat slip surfaces for safety and appearance including: nailing, painting, lighting fixtures, removal of cobwebs, minor plumbing repairs, rub rail & cleat repairs, etc.
Set-up and maintain a safe working space around fuel docks and pump-out stations, including unlocking and locking the pumps daily
Boat cleaning & fueling
Moving boats to and from valet slips as well as helping customers dock and tie up boats
Maintain a clean and organized store ensuring proper merchandising
Handle all types of sales transactions and process according to company policies
Answer the phone in a polite and courteous manner
Complete all forms accurately and legibly
Ensure the cleanliness of garbage bins including daily trash removal
Clean customer spaces including bathrooms, showers & sitting areas
Maintain flowers and plants on docks and in parking lot
Keep parking lots clear of trash and debris
Taking initiative on projects that need attention without direct supervision