Marina Administrator

The Boat House•Johnsburg, IL

1d•Onsite

About The Position

The Boat House is seeking a dependable and customer-focused Marina Coordinator to support daily marina and retail operations. This role is crucial for ensuring an efficient, safe, and exceptional customer experience. The ideal candidate will be organized, proactive, and adept at balancing customer service with administrative and operational duties. This position involves close collaboration with the Marina Manager, seasonal staff, Boat Club, Service department, and other teams to maintain smooth operations.

Requirements

Strong organization and planning skills with the ability to prioritize multiple responsibilities.
Scheduling experience and an understanding of staffing needs in a customer-focused environment.
Excellent communication skills when working with customers, employees, managers, and other departments.
Leadership skills and the ability to lead by example while creating a positive team environment.
A team-first attitude and willingness to jump in where needed.
Financial responsibility and comfort handling payments, expenses, and transaction processes.

Nice To Haves

Previous marina, boating, retail, hospitality, administrative, or customer service experience is a plus.

Responsibilities

Provide friendly, professional, and responsive customer service throughout the marina and retail areas.
Support the Marina Manager with daily marina and retail operations.
Assist with onboarding and training seasonal cashiers and fuel attendants.
Help create and maintain employee schedules to ensure appropriate staffing and excellent customer coverage.
Monitor attendance and communicate staffing concerns to management.
Perform and oversee accurate inventory counts for the convenience store, board shop, fuel, and other marina-related inventory.
Train team members on proper inventory procedures and expectations.
Assist with marina storage contracts, reservations, and related processes.
Support Boat Club operations when needed and coordinate with other departments to address operational or service needs.
Follow and help maintain Standard Operating Procedures (SOPs) to promote safe, consistent, and efficient operations.
Process customer payments accurately and demonstrate fiscal responsibility when handling company expenses and resources.
Work closely with other departments to provide the highest level of service to both internal and external customers.
Identify opportunities to reduce waste, improve processes, increase revenue, and enhance the overall customer experience.