MARC Lead (Night Shift)

CyrusOne•Carrollton, TX

9d•Onsite

About The Position

As part of the Operations Systems team, you will collaborate with highly motivated engineers, technical experts, and innovators in the data center industry. The MARC Lead plays a critical role in driving operational excellence and enhancing customer experience across the CyrusOne portfolio. This role provides leadership to the Monitoring, Analysis, Response, and Communication (MARC) team, with accountability for tactical processes and day-to-day operations. The MARC Lead ensures effective incident management, proactive operational support, and timely escalation, directly impacting site performance, productivity, and overall operational success.

Requirements

High school diploma or equivalent required
Proven ability to build strong relationships with internal stakeholders, vendors, and customers
Excellent communication, teamwork, organizational, and problem-solving skills
Minimum of 2 years managing teams and delivering against program requirements
Proficiency in Microsoft Office Suite and project management tools
Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures

Nice To Haves

5+ years of experience in data center operations or critical infrastructure environments
2+ years of leadership or supervisory experience
Strong understanding of critical facility systems, operations, and incident response workflows
Experience supporting operational escalation processes and driving resolution in high-impact environments

Responsibilities

Lead and direct the MARC team, ensuring alignment with engineering and operational goals
Maintain accountability for tactical processes, day-to-day operations, and escalation management across the portfolio
Oversee incident management operations to protect, maintain, and enhance data center performance and value
Provide both reactive and proactive support to operational facility teams across data center and critical infrastructure environments
Serve as an escalation point and participate in on-call rotations for critical incidents
Assist in incident investigations using structured problem-solving methodologies to identify root causes
Demonstrate strong leadership, responsiveness, and creativity in resolving complex operational and technical challenges
Manage external contractors and coordinate across multiple stakeholders and cross-functional teams
Identify opportunities to improve quality, customer experience, and cost efficiency; execute approved improvement initiatives
Support the development and delivery of training programs to enhance team technical capabilities
Assist in the rollout and adoption of standardized tools, processes, and systems
Prepare reports and presentations for senior leadership
Build and maintain strong working relationships across all levels of the organization
Effectively manage multiple priorities and deliverables in a fast-paced, high-pressure environment

Benefits

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.
We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please email [email protected] or call: 806-589-0141.
We will make a determination on your request for reasonable accommodation on a case-by-case basis.
CyrusOne is proud to be recognized as a Top Work Place by USA Today.
Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service.
This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.