MAPS Coordinator

Creative Discovery Museum•Chattanooga, TN

18h•Hybrid

About The Position

The MAP Coordinator is responsible for the full teen volunteer experience, including recruitment, selection, onboarding, training, scheduling, supervision, and communication. The MAP Coordinator works closely with the Volunteers Manager to develop curriculum and perform program evaluation. The MAP Coordinator serves as the primary point of contact for MAP participants and families and collaborates with the Volunteers Manager and Museum staff to ensure teens are effectively prepared and supported in their roles.

Requirements

Strong knowledge of adolescent development and youth leadership.
Growing understanding of trends and opportunities in workforce development.
Demonstrated ability to build positive, trusting, appropriate relationships with teenagers.
Strong group facilitation, classroom management, and youth supervision skills.
Ability to design and facilitate engaging training and leadership-development experiences.
Strong organizational skills and ability to manage schedules, records, communication, and multiple program priorities.
Excellent oral and written communication skills, including the ability to communicate effectively with teens, families, staff, and community partners.
Ability to provide clear expectations, constructive feedback, coaching, and redirection.
Strong computer skills and ability to learn and use new software and technology.
High energy, creativity, and enthusiasm for working with teenagers.
At least two years of experience leading or supervising teenagers in a structured setting such as a summer camp, formal education program, after-school program, youth organization, or faith-based program.
Demonstrated experience planning and implementing programs for teenagers.
Experience supervising, mentoring, or developing teen leaders.
Supervises Museum Apprentice Program (MAP) participants during program activities, volunteer shifts, trainings, outings, and events. Does not supervise staff.

Nice To Haves

Bachelor’s degree in education, youth development, recreation, nonprofit management, social services, or a related field preferred.
Experience with volunteer programs or youth service-learning programs preferred.

Responsibilities

Collaborates with the Volunteers Manager on the development and implementation of the MAP program, ensuring it reflects CDM’s mission, values, approach to all learners, and current trends and opportunities in workforce development.
Develops and maintains the MAP curriculum in partnership with the Volunteers Manager, facilitating training in life skills (soft skills), job skills (workforce development), and CDM’s unique expertise. Creates achievement and accountability measures and ensures fidelity of use.
Leads the MAP recruitment and selection process, including applications, interviews, selection, and communication with prospective participants and families. Creates and maintains communication processes, including training materials, communication apps, handbook, etc.
Creates and communicates the annual MAP calendar and individual MAP schedules based on Museum needs, teen availability, program capacity, and opportunities for meaningful participation.
Provides direct supervision and support to MAP participants during volunteer shifts, Museum events, outings, trainings, and other MAP activities.
Builds positive, appropriate relationships with MAP participants and creates an environment that promotes belonging, accountability, confidence, and personal growth.
Communicates regularly with MAP participants and their families regarding schedules, expectations, opportunities, performance, and program updates.
Holds MAP participants accountable to Museum policies, procedures, attendance expectations, and standards of behavior while providing appropriate coaching and redirection. Ensures the Volunteer Center is guest-ready at all times.
Monitors teen participation, attendance, engagement, and growth and maintains accurate MAP records.
Creates opportunities for MAP participants to provide feedback about their experience and uses that feedback to strengthen the program.
Uses volunteer management software and other technology to maintain MAP records, communicate with participants, manage schedules, and track participation.
Collaborates with the Manager of Volunteers to ensure MAP systems, policies, scheduling, and communication are aligned with the broader Volunteer Department. Communicates MAP needs, successes, concerns, and opportunities to the Manager of Volunteers.
Backs up and supports Volunteer Manager in facilitating Adult and Group volunteers when needed.
Performs other duties as assigned.