Mapping Specialist

Press Ganey•South Bend, IN

5d•$50,000 - $55,000

About The Position

The Mapping Specialist (MSI) is client-facing position, functioning independently or as part of a specialized team. The Mapping Specialist is assigned to a portfolio of client accounts. The Mapping Specialist is responsible for the organizational mapping setup of the survey, which directly impacts how these hospitals and healthcare systems review and utilize the results of their Press Ganey Employee Experience survey feedback from their employees and physicians. This role analyzes and synthesizes the client’s Human Resource data and builds the organization’s hierarchy/reporting structure within the online Engagement survey platform. This role works closely with the client to formulate solutions, provide recommendations, and complete organizational mapping in accordance with the client’s timeline and unique needs.

Requirements

1-3 years of health care, quality improvement or project management experience
Proven excellence in the support and service to complex customers and/or data sets is preferred
Use of demonstrated analytical skills to identify, research, and solve complex problems with a sense of urgency
Proficiency with Microsoft Office (Word, Excel, Outlook, etc.) with demonstrated higher level Excel skills preferred including VLOOKUP and Pivot Tables
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to question, probe, and/or challenge clients in order to ensure the client’s ultimate needs are met
Ability to handle multiple projects simultaneously while meeting strict deadlines

Responsibilities

Leads clients through workforce survey organizational mapping and data collection processes
Advises client on how to maximize the value of their partnership with Press Ganey for engagement surveys including employee, physician, and nursing-specific projects
Audits, interprets, and advises clients on the organizational mapping design and structure
Adheres to deadlines to ensure overall client deliverables are executed as scheduled
Facilitates review and finalization of hierarchy with clients, captures ongoing edits, and obtains required approval from clients before completing or updating information
Collaborates with client and internal team to develop plans for mapping that ensure accuracy of the survey setup and reported survey results.
Provide support for service failures/recovery
Act as an effective member of a team and cross-team product group