Manufacturing Test Technician Level 1
About The Position
This position requires a highly organized repair technician competent in mechanics to troubleshoot and repair computing hardware, software, and electronics to support our customers before and after the sale. This position primary function is repair, but as a member of the technical support team, backs up the duties of their coworkers in technical support related to end-user support questions and general administration. HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.
Requirements
- Training and/or diploma from technical school with focus in electronics and mechanics
- 2-year minimum experience in similar position as a Repair Technician and/or Technical Support
- Ability to work independently, rigor, analytical mind, reactivity
- Knowledge in mechanics, electronics, computer science
- Customer oriented, pedagogy, good interpersonal skills
- Customer satisfaction
- Quality of repair respect of Evolis commitments (SLA)
- Quality referent to report issue with Evolis HQ
- Fluent in English required
Nice To Haves
- Fluent in Spanish or Portuguese a plus
Responsibilities
- Ensuring proper inventory management (spare parts)
- Performing Post Production Printer Upgrades
- Post-Sales repairing adhering to SLA
- Validating RMA, receipt, analyzing and repairing Evolis products
- Creating and sending intervention report (RMA analysis report)
- Creating and sending RMA repair quotation
- Referring technical/Quality problems to HQ R&D and/or Quality department
- Providing technical support to Level 1 end-user via email and phone
- Using SalesForce to maintain support cases and adhere to all SLAs
- Participating in weekly technical support meetings
- Centralizing and diffusing technical information internally and externally
- Participating to test sessions
- Reporting results to Evolis France
- Reviewing and revising training products
- Refurbishing printer
Benefits
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
