Manufacturing Solutions Engineer

Tulip Interfaces • Somerville, MA

9d • Hybrid

About The Position

Tulip, a leader in AI-native frontline operations, empowers companies globally with composable, connected apps to enhance work quality, boost efficiency, and ensure end-to-end traceability. Our cloud-native, no-code platform, enhanced by embedded AI, is transforming industrial environments by delivering human-centric solutions that redefine the Manufacturing Execution System (MES) landscape. As a spinoff from MIT, Tulip is headquartered in Somerville, MA, with a global presence in Germany, Hungary, Singapore, and Israel. We have been recognized by the World Economic Forum as a Global Innovator, received a 2024 Deloitte Technology Fast award, and have been named one of Energage's Top Workplaces USA, and Built In Boston's "Best Places to Work" and "Best Midsize Places to Work."

Requirements

• 3-5+ years of experience in manufacturing, operations technology, or a related field, with demonstrated customer-facing project leadership
• Experienced in Operations Technology, including MES, ERP, or similar systems; architecting and implementation experience is a strong plus
• Experienced in system and device integration in the manufacturing industry
• Proven track record leading Lean Manufacturing or continuous improvement initiatives; ability to walk a shop floor and identify opportunities
• Strong project management, organization, and communication skills — written and verbal — with experience managing enterprise-level engagements
• BS in Engineering or similar field

Responsibilities

• Partner with customers to deeply understand their operational challenges, goals, and success criteria — supporting solution architecture for their specific processes
• Work side-by-side with customers and partners to develop, configure, and implement Tulip solutions
• Support delivery of enterprise-level customer projects from kickoff through delivery, ensuring on-time, high-quality outcomes
• Build and maintain trusted relationships across customer organizations, from the shop floor to the C-suite
• Provide ongoing technical support to customers, diagnosing issues and driving resolution with urgency and care
• Leverage knowledge of OT/IT systems (MES, ERP, device integration) to guide customers through complex implementation decisions
• Serve as a consistent voice of the customer internally — surfacing insights, patterns, and feedback to Product and Engineering teams
• Contribute to the development and improvement of internal processes, playbooks, and delivery frameworks

Benefits

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• Dog-friendly office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level