Manufacturing Solutions Analyst

Armstrong World Industries • Marietta, PA

19d • $85,000 - $130,000 • Onsite

About The Position

The Manufacturing Solutions Analyst is an individual contributor accountable for understanding the business and manufacturing processes for Armstrong's manufacturing operations, as well as the applications supported by the Corporate Enterprise System (CES) and leveraging that knowledge to provide business support and solutions through CES. The successful analyst works closely with other CES application teams, Infrastructure Services, and business partners to support, design and implement innovative and effective solutions for business problems. What’s in it for you! Opportunity to lead solutions that directly shape business processes and manufacturing efficiency. Cross-functional collaboration with IT teams, engineers, and manufacturing leaders. Opportunities for growth and development through leading large-scale, high-visibility IT and process improvement projects.

Requirements

• Ability to troubleshoot complex technological issues, including hardware & software support.
• Working knowledge of Active Directory Users & Computers, Microsoft Entra, Microsoft Intune
• Ability to build and deploy new and replacement PCs
• Ability to troubleshoot printer issues
• Knowledge and understanding of service desk ticketing systems and ITIL best practices.
• Ability to learn and understand software utilized for manufacturing and manufacturing support aspects.
• Effective communication skills: Daily phone use with internal and external contacts Daily email formatting, writing, and use with internal and external contacts. Daily intra and inter-departmental interactions.
• Bachelor’s degree or equivalent combination of education and experience in Computer Science, Information Technology, Engineering or a related field required, with a concentration in the supported business area.
• 5+ years of technical analysis or process management
• Strong analytical skills, applied to both IT applications and business processes design, preferably in manufacturing environment
• Certification in either a process discipline (ITIL, PMI, Six Sigma) or technical discipline (SAP, Data Warehousing).

Nice To Haves

• Demonstrable skills in troubleshooting for, communicating with, and effectively supporting non-technical internal customers
• Experience working with various versions of SharePoint
• Experience with versioning and Change Control Software (Team Foundation Services preferred)
• Working knowledge of Microsoft 365
• Experience with mobile/tablet based collaboration tools and services
• Experience with PowerShell or related scripting tools
• Experience with support of large multi-site environments
• Experience with Microsoft Azure AD and related cloud applications
• Experience with alternative authentication mechanisms for purposes of Single Sign On
• Experience supporting cloud-based collaboration clients like Office 365
• Experience with application of security best practices applied to collaboration platforms like Exchange, Active Directory, Instant Messaging, MDMs, etc.
• Microsoft SQL Knowledge
• Demonstrated experience in area of assigned responsibility.
• Working knowledge of technologies commonly utilized in a manufacturing environment.
• Outstanding verbal and written communication skills, with the ability to translate technical details in business language and relate technical concepts to a business impact.
• Ability to build relationships and willingness to communicate with customer groups.
• Strong statistical, analytical and advanced problem-solving skills with high attention to detail and accuracy.
• Broad working knowledge of application support principles.
• Demonstrated ability to communicate strategy, vision and direction and to embrace and facilitate change
• Results-driven, self-starter with the ability to manage and prioritize multiple tasks concurrently.
• Exhibits accountability and accepts responsibility and consequences for work performance and conduct.
• Sets priorities, overcomes obstacles and opposition and uses organizational skills to get things done in a timely manner.
• A demonstrated ability to leverage existing resources to maximize technology investments.
• A demonstrated customer service orientation.
• Proven teamwork skills and the ability to influence colleagues, customers and various levels within the organization without authority.
• Intellectual curiosity supported by strong listening and needs assessment skills; ability to identify root issues versus symptoms
• Experience in estimating the financial impact of application and business process alternatives.

Responsibilities

• Provide day-to-day on-site support for IT systems utilized at our manufacturing operation facilities.
• Develop collaboration strategies to support Armstrong’s business goals, leveraging Microsoft 365 and other tools as appropriate
• Communicate with internal clients regarding proposed solutions, timelines, issues, etc.
• Operate as a change agent in delivering long-term solutions that are adaptable to future trends and services
• Manage projects with small teams (1-3 resources) related to IT solutions development ensuring on time and quality delivery
• Lead effort to migrate or upgrade business and manufacturing software, as appropriate
• Configure collaboration platform to meet users’ expectations
• Provide guidance and mentorship to users and other support staff
• Establish procedures and recommend policies for software solutions utilized at the manufacturing sites
• Acts as designer of new, complex business processes within supported areas that have a high impact on business results
• Designs and implements extensions or additions to IT applications environment
• Participates in the development of processes using business process knowledge to verify that new processes and systems provide integrated solutions
• Performs project management role for assigned projects, as necessary
• Proactively determines manufacturing application configuration for new and/or enhanced capabilities
• Collaborates with peers to ensure that all changes to CES are performed in accordance with standard procedures and the AITS Project Life Cycle
• Delivers against the operating plan portfolio and personal goals to manage the development, enhancement, and maintenance of CES Processes
• Maintains current knowledge of existing and emerging capabilities of technologies utilized at the manufacturing site through contact with peers and associates, as well appropriate training from vendors or other sources
• Understands and defines the impact of changing business requirements on CES processes and systems
• Leads large and/or complex projects within the CES environment which entail cross-functional team and, in many cases, cross-business unit participation
• Configures applications to meet the changing needs of the business
• Designs integration tests, user acceptance tests, and implementation approaches for major functional areas
• Understands and leverages cross-application functionality and other technical capabilities of CES infrastructure
• Ensures CES methodology and AITS Project Life Cycle processes are followed

Benefits

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees