Manufacturing Service Technician & Drafter

TASI Measurement Career•Newcastle, ME

6d•Onsite

About The Position

EXACT Dispensing Systems, a TASI Measurement company, has been serving customers for over 40 years as a trusted leader in precision meter-mix and dispensing solutions. We design and manufacture in-house, ensuring quality, reliability, and fast support. Our customer-centric approach means every system is tailored to meet unique application needs. We offer a full line of dispensing equipment for applications such as potting and encapsulation, bonding and sealing, and molding—helping industries like automotive, electronics, military and aerospace, and renewable energy. The Manufacturing Service Technician & Drafter is an entry- to mid-level role responsible for supporting and maintaining technical drawings, preparing accurate documentation packages, and coordinating customer service intake for installed systems. This role combines hands-on drafting with customer-facing service coordination and service database entry to help ensure timely, accurate support.

Requirements

High School Diploma or equivalent, required.
1+ year of experience with 2-D and 3-D technical drawings, preferably in a drafting or CAD support role.
2+ years of customer service or customer-facing experience in a manufacturing, technical, or industrial environment.
Experience using CAD software similar to AutoCAD or SolidWorks; familiarity with Alibre Design or willingness to learn company-specific tools.
Strong written and verbal communication skills, with the ability to interact professionally with customers, vendors, and internal team members at all levels.
Highly organized, with exceptional attention to detail for technical documentation, drawings, and database entry.
Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams) and comfort working with spreadsheets, documents, and shared files.
Prior work experience in a technical, mechanical, manufacturing, production, or assembly environment, strongly preferred.
Basic knowledge of fluid control, meters, and/or pumps is a plus; willingness to learn and build product knowledge.

Responsibilities

Maintain and update technical drawing revisions to ensure accuracy for work orders and production builds.
Collaborate with engineering and production to clarify requirements and resolve discrepancies in drawings or documentation.
Coordinate the creation, completion, and maintenance of meter mix dispense (MMD) system operation and user manuals, ensuring associated CAD/technical drawings are accurate and complete.
Compile final documentation packages (manuals, drawings, bill of materials, and related materials) for the correct system and configuration.
Perform 2-D drafting and 3-D modeling using company-provided CAD tools (i.e., Alibre Design and related 2-D drafting software) to update and annotate existing system drawings.
Add and revise labels, specifications, and part references on existing drawings so customers can identify and order correct components for their machines.
Maintain organized CAD files and revision history in accordance with company standards.
Answer incoming customer calls, handle inquiries, and route to the appropriate department; provide general customer support and basic troubleshooting information as needed.
Complete service intake forms, capturing customer information, machine/serial number, and whether the issue is mechanical, electrical, or controls-related.
Track customer requests and follow-up actions to support service level agreements and timely resolution.
Coordinate with engineering, production, and service teams to support resolution of technical issues reported by customers.
Enter and update the service database for completed builds, including test information, system details, and photos to support future troubleshooting and service.
Ensure new system information is accurately entered into the service database prior to shipment and updated as changes occur.
Perform other duties and projects as assigned.