Manufacturing Quality Specialist

Weatherford•Wallingford, CT

About The Position

The Manufacturing Quality Specialist ensures timely and effective implementation of company policies, procedures, and standards that assure the quality of manufactured products and customer satisfaction. The role supports facility compliance with quality licenses, standards, and certifications, and works regularly with Operations, R&M, Manufacturing, Procurement, Manufacturing Engineering, Sustaining Engineering, Product Lines, and Geozones. The specialist also presents plans and updates to internal teams. The position maintains the site Quality Management System, supports internal and external audits, monitors nonconformances and corrective actions, and conducts process audits. It also supports client relationships and contract reviews, coordinates calibration activities, manages changes to processes and procedures, prepares data books, and assists with Quality Control inspections when needed.

Requirements

At least 5 years of experience with ISO 9001.
At least 8 years of experience in a similar role in a manufacturing environment.
Excellent written, reading, and oral communication skills in English.
ISO 9001 training.
Experience implementing Root Cause Analysis.
Computer literacy and familiarity with Microsoft Office software at a minimum.
Ability to learn quickly and work independently with a results-oriented approach and strong interpersonal skills.
Strong customer service skills, including listening, follow-through, and willingness to help.

Nice To Haves

Lean / Six Sigma experience.
Previous experience in manufacturing electronic or digital equipment.
IPC A 610 training.
Knowledge of ATEX / IECEx.
Previous experience in Quality Control.
Certified ISO Auditor.

Responsibilities

Ensure internal and external customer expectations are met.
Support internal audits conducted by Weatherford auditors and coordinate external audits of facilities, processes, and personnel competency.
Ensure job data, NCRs, CPARs, and audit findings are prepared, reviewed, and approved in the Weatherford Performance Tracking System (WPTS), and report them to management monthly.
Monitor NCR and CPAR data for negative trends and support corrective actions to mitigate recurring nonconformances.
Evaluate corrective-action effectiveness to ensure improvements are sustained.
Maintain the site Quality Management System.
Supervise calibration activities using Testing, Measurement, Monitoring, Devices Equipment (TMMDE).
Conduct regular process audits in Manufacturing and functional areas, including audits of technical work instructions, processes, and procedures, and ensure compliance.
Participate in contract reviews and ensure customer contractual requirements are incorporated into Quality Control.
Coordinate client visits and maintain communication to demonstrate commitment and promote the Weatherford Quality Management System.
Address client issues and complaints.
Manage changes to processes and procedures in accordance with QMS requirements.
Review work orders, ensure work instructions are followed, and provide positive and negative feedback to support continual performance improvement.
Carry out other reasonable delegated responsibilities assigned by the Quality Manager within the specified timeframe, safely and efficiently, in accordance with business requirements and the employee’s competence.
Lead NCR Material Review Board meetings, ensure timely containment actions, facilitate Root Cause Analyses, follow up with other functional areas on corrective actions, and drive NCRs to closure.
Prepare data books.
Assist with Quality Control activities when required, including conducting inspections.