Manufacturing Quality Assurance Supervisor II

Daimler Truck•Cleveland, OH

2d•Onsite

About The Position

We are seeking an experienced and detail-oriented Quality Engineering Supervisor to join our Cleveland Truck Manufacturing Plant. As the Supervisor, you will play a pivotal role in ensuring the highest standards of quality are maintained throughout our production process by effectively managing all supplier quality, and major component-related issues. Additionally, you will oversee the operations of our QA Lab, which encompasses our advanced CMM equipment, torque-controlled tool calibration equipment, and other measurement tools. You will also be responsible to oversee activities related to QA Audits including residual torque and key-processes.

Requirements

Bachelor's degree in engineering, quality management, or a related field with 5-7 years of relevant experience.
Minimum 5 years proven experience in quality management within a manufacturing environment, preferably in the automotive or heavy truck industry.
Demonstrated experience in managing a team and driving continuous improvement initiatives.
In-depth knowledge of quality management systems, supplier quality assurance, and relevant industry standards (e.g., ISO 9001, IATF 16949).
Familiarity with measurement and inspection techniques, including CMM equipment operation and analysis.
Proficiency in statistical analysis tools and methodologies for quality improvement (e.g., Six Sigma, Lean Principles, A3, PRT).
Proficiency with MS Office.
Strong leadership skills with the ability to motivate and develop a team.
Excellent communication and interpersonal skills to collaborate effectively with suppliers, leadership team, and cross-functional teams across the organization.
Detail-oriented mindset with the ability to analyze complex data and drive data-based decision making.
Applicants must be legally authorized to work permanently in the country the position is located in at the time of application.

Nice To Haves

Master’s degree in Business or Engineering with an emphasis on operations management.
Previous manager/supervisory experience within the automotive industry.
Certification or training in ISO 9001:2015 and Lean Manufacturing methodologies.
Certification or training with advanced quality tools (example Six Sigma) for resolving complex and systemic problems.
Excellent negotiation skills: Ability to effectively negotiate with external and internal stakeholders to achieve favorable outcomes and mutually beneficial agreements.

Responsibilities

Manage and lead a team of 13+ direct reports responsible for supplier quality assurance.
Develop and maintain strong relationships with suppliers to ensure their compliance with quality requirements.
Monitor and evaluate supplier performance, conducting assessments at regular intervals to drive continuous improvement.
Collaborate with cross-functional teams to address and resolve supplier-related quality spills promptly.
Manage the activities of a team of contractors on-site representing DTNA suppliers.
Oversee the QA Lab operations.
Coordinate measurement analysis of suspect parts to identify and document potential quality spills from suppliers.
Develop and implement standardized procedures for measurement, inspection, and reporting within the QA Lab.
Lead residual torque audit process and the daily/weekly/monthly key process audits.
Lead torque-controlled tool calibration process (DC tools and Pulse tools) within Cleveland.
Lead the team in deploying the strategy (Hoshin Kanri), aligning it with the Business Unit's vision and strategic goals.
Collaborate with senior management to establish key performance indicators (KPIs) and annual objectives for the supplier quality function.
Monitor progress towards achieving objectives and regularly report on the status of the initiatives.
Promote a culture of continuous improvement within the supplier quality team and across the organization.
Utilize the Truck Operating System (TOS) Quality tools, such as PDCA (Plan-Do-Check-Act), 5 Whys, and Root Cause Analysis, to drive problem-solving and quality improvement initiatives.
Train and mentor direct reports in the application of TOS Quality tools, fostering their growth and development.
Provide guidance and mentorship to direct reports to support their professional growth and enhance their technical skills.
Conduct performance evaluations and establish development plans to address skill gaps and career aspirations.
Make staffing decisions, including hiring, rewarding, training, and developing employees within the supplier quality department.
Foster a collaborative and supportive work environment that encourages knowledge sharing and continuous learning.
Manage finances within the department, including budgeting, forecasting, and cost control measures.
Identify opportunities for cost savings and efficiency improvements (Overtime/HPV) without compromising quality standards.
Collaborate with senior management to make strategic investments in purchasing equipment and resources to enhance supplier quality processes.
Maintain accurate and up-to-date documentation of supplier quality-related activities, including but not limited to quality spills, campaigns, etc.
Regularly maintain and update the internal policies and procedures aligned with ISO 9001:2015.
Prepare reports, metrics, and presentations for management and stakeholders to provide insights into supplier quality performance.
Communicate quality issues, trends, improvement plans, and Hoshin Kanri progress effectively to internal and external stakeholders.