Manufacturing IT Support Engineer
About The Position
MACOM (NASDAQ: MTSI) is a global leader in the design and manufacture of advanced semiconductor products across a diverse range of end markets, including Data Centers, Telecommunications, Industrial and Aerospace and Defense. We develop innovative, cutting-edge technologies and products across the spectrum of radio frequency (RF), microwave, millimeter wave, photonics and high-speed analog technologies. Our solutions support critical network infrastructure applications like artificial intelligence, high performance computing, satellite communications, radar, unmanned aerial vehicles, medical equipment, test and measurement and advanced wireless networks. MACOM has more than 75 years of expertise in semiconductor process development, wafer fabrication, circuit design, advanced packaging, systems architecture and applications engineering. We are committed to our customers’ success. We partner with customers to help solve their most challenging problems by providing semiconductor solutions that are at the forefront of the highest power, highest frequency and/or highest data rates. Leading technologies, innovative products and driven employees. Come be a part of MACOM and help advance the next generation of connectivity infrastructure! Manufacturing IT Support Engineer Responsible for setup and first line of support for Lowell site’s manufacturing IT hardware and software needs and also for driving continuous improvement to the operations systems. The IT Support Administrator will provide sustaining support of factory computer and tablet-based workstations and software. This role will partner with operations and IT to troubleshoot and drive resolution of issues to support efficient manufacturing. This role will also coordinate with factory management to coordinate hardware/software updates. This is a dynamic role, often changing ‘hats’ daily to support various team needs.
Requirements
- Minimum Bachelor Degree in Information Technology, Computer Science, or related field.
- 2-3 years of experience supporting IT systems in a manufacturing environment
- Must be comfortable working in a clean room environment and be willing and able to wear a smock suit.
- Must be willing to skew work schedule as needed to support FAB need.
- Expertise in Windows OS and infrastructure
- Good time management, multitasking, and networking skills
- Strong inter-personal skills and ability to motivate team members.
- Some computer application programming experience.
- Customer service orientation and creative problem solving skills
- Due to the nature of the work, candidate must be an US person.
Nice To Haves
- Professional certifications are a plus
- Experience with managing a team is a plus.
- Understanding of the semiconductor process flow, structure and functions is a plus.
Responsibilities
- Maintain catalog of all manufacturing hardware and software including specialty application software
- Support and troubleshooting of factory specific hardware and software applications
- Develop plans for Manufacturing IT infrastructure improvement and execute to the plan.
- Must be willing to build familiarity with operator MES Eyelit interactions to assist in continuous improvement in operator interaction with workstations
- Responsible for partnering with IT on maintenance and replacement of manufacturing PCs
- First point of contact for manufacturing related hardware and software issues and will partner with IT on resolution
- Works closely with operations management to coordinate activities
- Partners with manufacturing personnel to highlight gaps and inefficiencies in the manufacturing IT systems and drives improvements to address them
Benefits
- Health, dental, and vision insurance.
- Employer-sponsored 401(k) plan.
- Paid time off.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
