Manufacturing IT Operations Specialist / LAN

General Motors • Parma, OH

1d • Onsite

About The Position

This role entails maintaining, analyzing, troubleshooting, and repairing LAN network systems and hardware, computer systems, hardware, and computer peripherals. Additionally, you will document, maintain, upgrade, and/or replace hardware and software systems. You will need to be familiar with a variety of the field's concepts, practices, and procedures. You will plan, direct, and coordinate activities pertaining to operations affecting information technology in GM's business process areas. The GMIT Manufacturing OPS Specialist / LAN position has on-site support responsibility for all IT related functions by performing activities pertaining to information technology and business unit objectives in a GM Manufacturing Facility. More specifically, this role will perform tasks requiring on-site support for basic and intermediate level requests for applications, IT devices, maintain & configure network devices and infrastructure support per the responsibilities listed. A wide degree of creativity and latitude is required.

Requirements

• 3+ year’s experience of IT experience with Cisco LAN and WAN network.
• 3+ year’s experience supporting end-user devices (PC’s, printers, scanners, mobile phones, and tablets).
• Knowledge of Client Hardware use, repairs, replacement.
• Knowledge of Client Operating Systems (Windows 7, Windows 10).
• Knowledge of Microsoft Office products (SharePoint, Edge, Skype, Yammer, Teams, OneDrive, OneNote).
• Basic understanding of Active Directory management.
• Familiarity with tools for remote PC management (VNC, VPN, RDP, Bomgar, Skype).
• Ability to climb a ladder to access network platforms as needed.
• Knowledge of ITIL concepts - Incident Management, Change Management, IT Asset Management, Release Management, Service Request Management, Service Desk.
• The successful candidate must be able to perform the essential physical functions of the position, with or without reasonable accommodation, including climbing ladders, bending, stooping, and lifting and/or carrying items weighing up to 25 pounds.

Nice To Haves

• Minimum Associates degree required.
• Knowledge of Server environment a plus.
• Basic understanding of Server Virtualization concepts (VMWare) a plus.
• Understanding of IT Monitoring tools (Site Scope or HP-OM) a plus.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs LAN network systems and hardware, computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, and/or replaces hardware and software systems.
• Plans, directs, and coordinates activities pertaining to operations affecting information technology in GM's business process areas.
• Performs tasks requiring on-site support for basic and intermediate level requests for applications, IT devices.
• Maintains & configures network devices and infrastructure support.
• Supports GM managed Cisco LAN and WAN network infrastructure.
• Performs hardware support.
• Performs wireless network and end device configuration / replacement.
• Supports Voip and analog phone devices.
• Performs and supports network Change Controls as required.
• Performs CISCO switch, AP and WhereNet hardware configuration / replacement.
• Configures network switch ports for IT devices.
• Troubleshoots Layer 1-4 Switching and Routing issues.

Benefits

• Culture focused on building inclusive teams where differences and unique perspectives are embraced.
• Locations feature a variety of work environments, including open workspaces and virtual connection platforms to inspire productivity and flexible collaboration.
• Support for employees' volunteer interests and making it a priority to join together in efforts that give back to our communities.
• Challenging positions for passionate professionals looking to advance their careers and be a part of an IT organization focused on innovation, speed and business value.
• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
• GM supports a rewarding career that rewards you personally.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree