Manufactured Homes Case Manager (Program Manager)

Center for NYC Neighborhoods•New York, NY

1d•Hybrid

About The Position

The Center for New York City Neighborhoods, Inc. (the “Center”) is a not-for-profit that promotes and protects affordable homeownership so middle- and working-class families can build strong, thriving communities. We meet the diverse needs of homeowners by offering free, high-quality housing counseling and services, coordinating a network of service providers across the city, and providing free or low-cost loans for homeownership. Through our work, the Center supports and expands homeownership across New York by developing programs that focus on underserved communities. We have successfully delivered over $500 million to homeowners in several state-wide interventions, in response to physical, financial, and health crises, working with both the city and state to expand protections for New Yorkers. By helping homeowners individually and systematically, the Center achieves lasting change. To date, the Center, together with its partners, has helped more than 250,000 low- and moderate-income (LMI) families with a median annual income of $46,000 keep their homes and gain financial stability, preserving over $10 billion in neighborhood property value across New York. The Manufactured Homes Case Manager is an important member of the Lending team who will support management and staff in the implementation and management of rapidly growing residential mortgage lending programs supporting excluded and distressed homeowners. Reporting to the VP of Lending & Servicing, the Manufactured Homes Case Manager will be responsible for supporting homeowners through the application and lending process, and supervising and conducting loan reviews in the Manufactured Homes SONYMA loan program. This is a full-time, FLSA-exempt position. We operate under a hybrid office model, requiring staff to work a minimum of two days per week on site to support collaboration, connection, and impact. Candidates must be able to meet these in-office expectations.

Requirements

3+ years of experience in mortgage lending, including loan origination and processing
Exposure to underwriting or manufactured home lending preferred
Strong understanding of mortgage documentation, compliance, and customer service
Excellent communication, organizational, and multitasking skills
Proficiency in loan origination systems (e.g., Encompass, Calyx) and Microsoft Office, a plus
Bachelor’s degree or commensurate experience in residential/Manufactured Home mortgages
Understanding of requirements to integrate product with loan closing for new Manufactured Homes lending programs
Experience with staff management and training preferred
Experience drafting and updating policies and procedures preferred
Excellent communication and interpersonal skills
Ability to track and prioritize a diverse number of issues over a broad workload
A strong capacity to handle high volumes of loan volume
Experience with Microsoft Office Suite, Google Suite, BytePro or other mortgage loan origination software platforms, and Salesforce or other CRM platform

Nice To Haves

Exposure to underwriting or manufactured home lending preferred
Experience with staff management and training preferred
Experience drafting and updating policies and procedures preferred
Proficiency in loan origination systems (e.g., Encompass, Calyx) and Microsoft Office, a plus
Experience with Microsoft Office Suite, Google Suite, BytePro or other mortgage loan origination software platforms, and Salesforce or other CRM platform

Responsibilities

Educate and advise borrowers on manufactured home loan products and eligibility
Collect and review initial loan applications and disclosures
Maintain strong relationships with clients, builders, and referral partners
Provide accurate loan estimates and explain loan terms and conditions
Advocate for borrowers throughout the loan process to ensure informed decision-making
Ensure a smooth and transparent experience for borrowers throughout the process
Application Review and verify loan documentation for completeness and accuracy
Order and track third-party services (e.g., appraisals, MV Title)
Communicate with borrowers, community owners, and manufacturers/retailers to gather required documentation
Ensure compliance with program guidelines and regulatory requirements
Approval & Closing
Conduct preliminary analysis of borrower credit, income, assets, and collateral
Apply manufactured home loan program guidelines to assess eligibility and qualification
Prepare loan files for underwriting review and maintain pipeline updates
Identify red flags and escalate complex issues
Assist in issuing conditional approvals and clearing conditions
Coordinate closing and funding