Manual Operations Associate

MedPro Group • Fort Wayne, IN

5d • Hybrid

About The Position

MedPro Group is an industry-leading Berkshire Hathaway insurance company seeking a Manual Operations Associate to provide operational support and servicing to all MedPro Group divisions. This role ensures the timely issuance of high-volume policies, endorsements, new business submissions, and other service requests. The associate will process high-volume new business, renewals, and midterm adjustments into various systems with a focus on accuracy and attention to detail. Responsibilities include evaluating and processing coverage verification requests, reviewing, assembling, and issuing policies and endorsements, and performing administrative tasks such as scanning, indexing, documentation, mailing, and faxing. The role also involves updating SOP documentation, coordinating with senior team members for audits and training, and monitoring daily reports and metrics for assigned business segments. Other duties may be assigned.

Requirements

• BA/BS degree preferred or equivalent experience.
• Proven ability to work independently and as part of a team; effectively learning new tasks.
• Excellent organizational and communication skills.
• Strong attention to detail maintaining high levels of accuracy.
• Success in a high-volume environment requires personal organization, multitasking, & regular reprioritization with short turnaround time on items of high impact.
• Demonstrated ability to solve problems, exercising good judgment in escalation to management.
• Strong computer skills, with experience in using Outlook, Word, Excel, Imaging, and Oasis.

Responsibilities

• Provide operational support and servicing to all MedPro Group divisions, ensuring timely issuance of high-volume policies, endorsements, new business submissions, and other service requests.
• Process high-volume new business, renewals, and midterm adjustments into a mainframe, Oasis, OnBase or database with a focus on accuracy and attention to detail.
• Evaluate and process coverage verification requests.
• Review, assemble and issue policies and endorsements.
• Perform administrative tasks, including but not limited to; scanning, indexing, documentation, mailing and faxing.
• Update SOP documentation for review by the Senior Manual Operations Associate or Manager.
• Coordinate with Senior MOA to audit and train other Manual Operations team members as needed.
• Monitor daily reports/metrics and Induction pools per assigned business segment.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree