Manheim Mobile Inspections Manager

Cox Enterprises • Washington, DC

3d • $88,800 - $133,200 • Hybrid

About The Position

The Manheim Mobile Inspections Manager reports to the Regional Director and is responsible for the effective leadership and supervision of a team of Mobile Inspection Supervisors and Mobile Inspectors within one to three Manheim Market Centers. The Manager’s primary focus is to ensure operational excellence within the assigned Market Center(s) by delivering industry leading mobile inspection, new car inspection, and floorplan audit services. This role has accountability for the people, quality, productivity, and safety within the assigned Market Center(s). This is a remote position, candidates must reside in the Seattle, WA or San Francisco Bay Area, CA metro area.

Requirements

• Bachelor’s degree and 6+ years’ experience with at least one year in management or lead role required; or equivalent combination of education and work-related experience.
• Strong computer skills with proven ability to utilize Microsoft suite.
• Ability to work in a high performance, fast-paced team environment.
• Excellent customer service and problem-solving skills.
• Demonstrated business acumen and analytical skills to review complex information and formulate tactical, operational plans for assigned Market Center(s).
• Self-motivated and can motivate others.
• Excellent organizational skills, customer-focused, proactive, and team-oriented.
• Effective communication (written and verbal) and interpersonal skills required.
• Ability to set priorities and solve problems.
• Ability to work with remote supervision, and to supervise remote employees.
• Vision abilities required include close, distance and depth perception.
• Ability to sit, stand or walk for prolonged periods of time.
• Ability to bend, stoop, squat, or kneel; ability to lift and hold at least 10lbs at waist level for an extended period; ability to lift up to 30lbs.
• Must have a valid driver’s license and a safe driving record.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Automotive, auction and/or field service experience preferred.
• Experience with data visualization tools (Tableau, PowerBI, etc.) and scheduling & routing software is preferred.
• Will require knowledge of dealer operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback.

Responsibilities

• Directly oversee the work of Supervisors and provide direction and guidance to team members.
• Ensure systems are in place to efficiently and effectively manage quality work in accordance with standards, company policies, and customer expectations.
• Plan and continuously monitor staffing levels to ensure efficiency, quality of work, and effective customer service.
• Drive the adoption and utilization of Lean Daily Management within the assigned Market Center(s).
• Participate in operational process development and implementation of projects.
• Build and maintain a strong working relationship with internal and external partners.
• Coordinate with leaders and boundary partners, including the Sales, Auction, and Remote Dealer Services teams, to ensure client expectations are met.
• Provide quality service and interact with dealers and commercial clients to resolve escalated issues and/or concerns.
• Recruit, hire, onboard, and provide ongoing support to employees.
• Review team performance against operational KPIs, and develop tactical plans within the assigned Market Center(s) to implement initiatives with guidance from the Regional Director.
• Coach, develop, and empower team members, and create a cohesive team environment.
• Procure, distribute, and track company equipment.
• Visibly demonstrate a commitment to safety by following all safety and health procedures.
• Model proper safety behaviors and monitor the team’s adherence to them.
• Conduct regular performance reviews for all direct reports.
• Effectively lead team members by setting an example in behavior, championing Cox values, and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Perform other duties as assigned.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
• seven paid holidays throughout the calendar year
• up to 160 hours of paid wellness annually for their own wellness or that of family members.
• additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager