Manhattan WMS Analyst

The Container Store Inc.•Coppell, TX

3d•Onsite

About The Position

The Container Store is seeking a skilled Manhattan WMS Logistics Systems Analyst to join our Logistics Systems team supporting enterprise-scale fulfillment operations across our distribution centers. This role is at the heart of our warehouse technology ecosystem, providing hands-on production support, continuous improvement delivery, and cross-functional partnership across Manhattan Associates WMOS, Lucas Voice Picking, Dematic WCS, and integrated parcel carrier systems. You'll be a key member of our Logistics Systems team, serving as a technical expert across our WMS environment — diagnosing and resolving production issues, writing SQL to investigate system behavior, configuring and testing new capabilities, and partnering with software vendors to deliver solutions. You'll work closely with operations, technology, and leadership teams to communicate issue status and drive resolution, while also supporting project work ranging from carrier integrations to layout changes to process improvements. This is a hands-on role that blends deep technical skill with strong communication and business partnership. You'll support a two-shift, seven-day-a-week distribution operation and participate in an on-call rotation, so a bias toward urgency and clear, timely communication is essential.

Requirements

Bachelor's degree in Computer Science, Software Engineering, Industrial Engineering, Supply Chain Management, Management Information Systems, or related field, or 3+ years of relevant experience in WMS/warehouse systems support
Experience configuring, testing, supporting and troubleshooting Manhattan Associates Warehouse Management System, required
3+ years of experience with SQL, knowledge of Manhattan Associates WMS schema, required
Ability to participate in on-call rotation to support two shift / seven day per week logistics operation, required
Ability to troubleshoot and identify underlying causes of business issues and recommend appropriate corrective action or problem resolution
Strong communication, problem solving, presentation and analytical skills are crucial
Strong understanding of how complex application systems integrate and interrelate
Ability to collaborate with operations team and product owners in designing and developing processes or functionality
Ability to work with a cross-functional team to define test cases, metrics and resolution guidelines
Based in Dallas/Ft. Worth area

Nice To Haves

Experience configuring, testing, supporting and troubleshooting Lucas Voice Picking, preferred
Experience supporting and troubleshooting Dematic WCS or other WCS, preferred
Experience configuring, testing, supporting and troubleshooting parcel shipping within Manhattan Associates WMS with carriers - FedEx, UPS, preferred
Experience with WMS integration with Lucas Voice Picking, Dematic WCS, WES, preferred
Experience with Manhattan Associates SOFM or other OMS, preferred
Experience supporting and troubleshooting Manhattan Associates SCI / IBM Cognos Analytics, preferred
Experience with SOTI mobile device management and troubleshooting, preferred
Experience with Manhattan Associates MIF and its integration with OMS and other logistics systems, preferred
Experience with Oracle PL/SQL writing or supporting stored procedures, scheduled jobs, triggers, views, and / or functions, nice to have
Experience with WMS integration with Manhattan Associates LM, nice-to-have

Responsibilities

Provide production support for Manhattan Associates WMOS, Lucas Voice Picking, Dematic WCS, and integration with other logistics systems
On-call support for a two shift / seven day per week Distribution Center Operations as needed and/or on-call rotation
Write SQL queries to research WMS, voice picking and WCS production issues
Partner with other logistics systems teams to resolve production issues and enable new capabilities in OMS, Manhattan Associates SCI, LM, SOFM
Identify when software vendors are needed to address production issues and enable new capabilities; partner with them to successfully deliver solutions
Manage and test integration with parcel carriers
Timely and effective communication to operations team, technology team, and leadership team of production issue severity, resolution and root cause
Elicit requirements, analyze, design, write requirements, define test cases, configure, and test capabilities in Manhattan Associates WMOS, Lucas Voice Picking, Dematic WCS, and other logistics systems to support continuous improvement initiatives, process/layout changes, and business requirements within the Distribution Center
Partner with operations and technology teams to ensure effective change management
Management, application installation, and troubleshooting of voice pick mobile devices

Benefits

Rewarding pay to recognize the value you bring to the team.
Competitive health, dental, and vision plans to keep you and your loved ones well.
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
Unique "1equals3" website for easy access to your benefits information and company updates.
Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
Service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
A fun and collaborative work environment where you can learn, grow, and make a real difference.