Mandarin Interpreter

Teleperformance•TPCA HA Ontario, ON

6d•Remote

About The Position

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Job Role & Profile: Specialized Services Customer Expert I Advertised as : Language Interpreter Location: Remote Reports to: B2B Sales Supervisor Contract: Regular, Full-time Education: High School Diploma Travel Requirements: No For existing vacancy: Yes About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. Autonomous - We encourage and trust your decision-making skills Progressive work environment- If you have skills to prove we have all ladders for you to grow Flexible - We believe in results Innovative - All ideas matter Inclusive - Everyone is Included and everyone wins About the job Completely remote with a competitive per hour rate. Excel in an environment that values support, inclusivity, and a strong commitment to Diversity, Equity, and Inclusion. Free training to enhance your skills and get paid. Compensation: Base pay of CAD 23/hour

Requirements

Fluency in Mandarin and English and skilled in the associated cultural dynamics.
Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
Must be at least 18 years of age.
Legally authorized to work in Canada.
High school diploma or equivalent.

Nice To Haves

Having knowledge of medical terminologies is an advantage but not required.

Responsibilities

Handling calls or videos on demand, and rendering the meaning of conversations between Mandarin and English speakers.
Breaking the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel and Hospitality, General Business, Law Enforcement, Court, and 911.
Processing information quickly, concisely and recognizing sensitive cultural differences.
Being professional and courteous at all times and using appropriate terminology and understanding common industry procedures and practices.
Responding to audio and video interpreting sessions promptly and conducting interpretation in a friendly and professional manner.
Participating in online, video and audio training sessions.
Delivering interpretation services via audio and expediently typing data on a company-provided device, such as desktop, in order to perform the essential functions of the job.
Rendering correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
Speaking clearly in both languages using proper pronunciation, enunciation and polite expressions at all times.
Maintaining a professional demeanor throughout the audio interpreting sessions at all times.
Remaining calm during audio interpreting sessions in the event that one of the speakers is incoherent or upset, especially in emergency situations such as 911 calls.
Maintaining punctuality and availability during scheduled work hours.
Following client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without the client's permission.
Understanding protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
Demonstrating commitment to cultural sensitivity and working in a diverse environment.