Managing Paralegal

Crisp Recruit•San Antonio, TX

20d•Onsite

About The Position

The Managing Paralegal role at Cowen Rodriguez Peacock is pivotal to enhancing operational excellence within the firm. This position exists to provide focused leadership to the paralegal and legal assistant teams, ensuring that they operate at peak effectiveness and consistently meet the standards required for complex personal injury litigation. By overseeing people and processes, the Managing Paralegal supports the firm’s mission to deliver exceptional client outcomes and uphold Cowen Rodriguez Peacock’s reputation as leaders in personal injury law. This is a people-leadership and operational management role, not a personal docket-carrying paralegal position.

Requirements

Significant experience in a paralegal role within litigation environments, particularly personal injury.
Proven ability to lead and manage teams effectively, with a focus on performance management and development.
Strong understanding of operational frameworks, quality assurance, and procedural consistency.
Experience in implementing process improvements and change management initiatives in a legal setting.
Expertise in conveying complex information clearly and effectively to diverse audiences.
This is an in-office role based in San Antonio, TX.

Nice To Haves

While not mandatory, an attorney transitioning to management could be a strong fit if they meet leadership criteria.

Responsibilities

Oversee approximately 12 paralegals and legal assistants, ensuring effective team dynamics and performance.
Serve as the functional manager for paralegals and legal assistants, partnering with attorneys when performance, consistency, or accountability issues arise.
Conduct routine quality assurance checks to ensure compliance with litigation guidelines and firm procedures.
Establish and maintain consistent operational standards across all litigation teams, promoting a uniform working environment.
Lead the development and monitoring of key performance indicators to drive team performance and accountability.
Manage onboarding and training materials, including maintaining Trainual content so procedures stay current and accurately reflect firm processes.
Introduce process improvements, build trust with the existing team, and lead change in a way that strengthens collaboration, accountability, and process adherence.