Corporate Traveler - Managing Director, Corporate Traveler USA

Flight Centre•Buffalo, NY

22h•$265,000 - $315,000•Onsite

About The Position

Corporate Traveler USA is looking for a dynamic and commercially driven Managing Director to lead the business into its next phase of growth. As the most senior leader within CT USA, you will have full accountability for business performance, including TTV growth, profitability, customer experience, and people leadership. This is a high impact executive leadership opportunity to shape strategy, drive execution, and develop high-performing teams across key US markets. You will play a critical role in both the Americas Executive Team and Global Corporate Traveler leadership community while influencing the future of the SME travel sector.

Requirements

4+ years' experience in a senior leadership role (eg. Regional General Manager, Area Leader, or equivalent)
Proven success leading a profitable, growth-oriented business
Demonstrated sales, operations, customer success, and people leadership experience
Proven executive leadership of large teams with full P&L accountability
Strong business acumen and financial management capability
Exceptional communication skills, both written and verbal
Strong people development and coaching experience
Proven sales capability and commercial mindset
In-depth knowledge of the travel industry and market
Strong problem-solving skills with the ability to lead autonomously and collaboratively
Ability to drive innovation and think strategically

Responsibilities

Own the CT USA P&L and grow and retain TTV across each region
Set the vision, strategy, and goals that deliver sustained business growth
Drive growth in key USA markets
Deliver an exceptional customer experience and drive agent productivity
Develop plans to increase profitability, efficiency, and cost effectiveness
Improve financial systems and best practices; ensure financial discipline and accurate forecasting
Work with all teams to ensure productivity is a priority
Ensure premium, timely delivery of services to customers
Operationalize all products and manage team workload to meet goals and deadlines
Identify areas for improvement and set plans to drive business improvement
Provide coaching and guidance to RGMs, Area Leaders, and Support teams
Develop RGMs and Area Leaders and build the pipeline of future leaders
Work closely with teams to ensure new initiatives are communicated and implemented effectively
Set, role-model, and drive a culture of performance and customer experience across operations
Represent the USA as a key stakeholder on the Global Corporate Traveler Management Team
Act as a key member of the Americas Corporate Team and the Americas Executive Team
Represent the business in key industry forums
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses