Managing Director, Resilience Advisory

MOXFIVE

2d•$180,000 - $200,000

About The Position

MOXFIVE operates at the intersection of high-stakes incident response, technical advisory, and the legal and insurance ecosystems that activate when organizations are most vulnerable. What we learn on the front line of thousands of incidents becomes MOXGUARD, our recurring resilience service, which applies that knowledge to a client’s own environment to evaluate which real-world attack patterns, exposures, and control gaps are relevant to them before the next incident. The offering exists. The demand is real. What we need now is the engine behind it - a delivery model that is repeatable, documented, quality-controlled, and efficient enough per client to scale as a recurring service rather than a consulting practice. This role is responsible for building this engine in year one, and then running and improving it thereafter. The focus is on building a delivery organization, including the model, economics, and people, rather than carrying a revenue number or being the team's senior consultant. The role will stay close to clients through anchor accounts, escalations, and critical situations, but the primary goal is to build a sustainable delivery model.

Requirements

7–12+ years in MSP, MSSP, vCISO, or managed advisory delivery, with at least 3 years owning a delivery organization rather than a single team.
A service you built from a blank page into something repeatable, documented, and sellable - and the hard-won perspective that came with it.
Real ownership of delivery economics and cost modeling in a managed services environment.
Experience in a hybrid model, where a technology platform and a human bench have to work together rather than around each other.
Client-facing advisory experience in your own background, enough to coach it and to hold a room when the situation calls for it.
An operator’s mindset: process, measurement, and margin discipline over heroics.

Nice To Haves

Experience at a cybersecurity services firm, VAR, or MSSP where recurring revenue was the model rather than an aspiration.
Familiarity with EOS or a comparable operating system — Scorecards, Rocks, and IDS are how we run.
Fluency with NIST CSF, MITRE ATT&CK, CIS Controls, or CISA Secure by Design.
A track record of deliberately making yourself less necessary to delivery over time.
Working knowledge of the cyber insurance ecosystem and the stakeholders who operate within it.

Responsibilities

Stand up the delivery operating system: service definitions, playbooks, tooling, SLAs, onboarding runbooks, and the templates that make advisor output consistent from one client to the next.
Design the service catalog and the delivery methodology behind each tier, and keep the work on it.
Own quality - review deliverables, coach client-facing judgment, and define what good looks like in the field.
Build the onboarding path that gets a new client to first value fast enough to matter.
Build and maintain the capacity and cost-to-deliver model: advisor-to-client ratios, utilization targets, and the inputs that make the offering viable.
Know the delivery economics of every service tier cold, and bring that clarity into pricing decisions made upstream.
Instrument the model so margin problems surface as leading indicators rather than quarterly surprises.
Recruit, develop, and retain proactive advisors - people who can sit with a CISO or a mid-market IT director and be credible.
Build the ramp path that takes a new advisor to full client load on a predictable timeline.
Lead a team with a culture built on accountability, craft, and the discipline to follow the playbook they helped write.
Partner with Product on roadmap prioritization, and be the clearest voice in the building on what automation removes delivery cost.
Partner with Sales and Technical Sales on scoping discipline and pre-sales support, holding the line against custom one-offs that erode the standard model.
Work with Delivery and Operations so that service quality translates reliably into renewal-worthy client outcomes.
Bring the field back inside - what your advisors learn should shape product, marketing, and how we sell.