Managing Director, Research Account Management

EAB•Washington, DC

4d•$112,500 - $150,500•Hybrid

About The Position

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve. At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. The Managing Director, Research Account Management, will lead a team of Account Managers responsible for driving retention, and growth across a $60M+ renewal pool for EAB’s Research programs. This leader will oversee renewal and expansion strategy, coach the team on complex partner engagement and negotiations, and directly support the most strategic, complex, or at-risk partnerships. The role requires strong commercial judgment, executive presence, people leadership, and cross-functional collaboration with Sales, Product, Research, and Success teams to strengthen partner relationships, translate data and market feedback into business strategy, and improve renewal and share-of-wallet outcomes. This role reports to the Vice President, Research Account Management and Partner Success. This position may be based in Washington, DC; exceptional candidates based remotely within the continental United States are also encouraged to apply. This position is also posted at the Senior Director level; applicants are being considered at both levels for the single opportunity.

Requirements

Bachelor’s Degree from an accredited College/University.
Minimum of 10-12+ years of post-graduate professional experience.
Experience in Sales, Account Management, Partner Success, and/or an equivalent role, including a revenue quota and proven record of success.
Ability to communicate effectively, both orally and in writing, with senior executives.
Proven ability to meet monthly, quarterly, and annual financial goals.
Proven staff management and coaching experience.
Proven negotiation skills and ability to coach others through complex renewal, value, or contracting conversations.
Experience building relationships internally and externally, and ability to collaborate effectively and manage multiple clients.
Willingness to travel up to 20%, with a virtual partner-facing expectation of up to 70%.
Valid driver’s license.
Experience with at least one of the following: Client management, Delivering client presentations and facilitating discussion, Teaching and/or breaking down complex or abstract ideas into simpler concepts.

Nice To Haves

Professional experience serving the education sector and/or experience working within a B-to-B subscription-based content and services organization.
Experience managing a commercial and/or partner success team, including skills coaching, staff career management/pathing, pipeline management, service strategy and utilization management, and motivating toward goals.
Experience building repeatable operating cadence, playbooks, trackers, or accountability systems that improve team execution and follow-through.
Experience working with Product, Research, and delivery teams to drive innovation and influence offerings in support of market and partner feedback and trends.
Analytical thinking skills and ability to use quantitative and qualitative data to prioritize team effort, surface risks/opportunities, and manage processes, projects, and operations.
Proven experience managing multiple, competing priorities to deliver strategic impact.
Strong judgment, executive presence, and ability to handle ambiguous, politically complex, or high-stakes partner and internal situations.
Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

Responsibilities

Responsible for a business line/team renewal pool of $60M+ on an annual basis, including understanding partner decision processes, budgeting cycles, renewal timing, contracting dynamics, oversight for renewal KPIs, revenue projections, pacing, and goal attainment.
Maintain a current view of top renewal risks and opportunities across the team portfolio, including top contracts, partner dynamics, decision risks, weak spots, growth opportunities, and where leadership attention is needed.
Use Salesforce and other data sources to run monthly and quarterly pacing, risk/opportunity reviews, revenue projections, and goal tracking; translate reporting into prioritized action for the team.
Generate ideas and lead save, renewal, and growth plays that improve renewal rate performance beyond current goals.
Manage team against Salesforce and other data tracking and reporting expectations, ensuring high-quality and timely compliance.
Lead complex and sensitive negotiations, challenging renewal discussions, and creative contracting; coach and upskill the team in this area.
Support Account Managers in developing value-based renewal narratives, escalation strategies, and save plans that go beyond discounting when partners question value or face budget pressure.
Conduct consultative one-on-one presentations to educate partners on EAB services, acting as an escalation point for the team as needed.
Manage team against developing a deep knowledge of partner priorities at the institutional level as well as by partnership program, and mapping to effective commercial value narratives.
Understand partner internal politics and key influencers; coach Account Managers on how to navigate complex partner dynamics.
Build and maintain repeatable operating rhythms for the team, such as renewal reviews, large-contract reviews, account-planning sessions, top-risk/top-opportunity trackers, and 30/60/90 follow-up plans.
Use partner and portfolio signals - including utilization, impact evidence, diagnostic calls, APRs or success plans, executive/persona engagement, and decision risk - to determine where the team should spend time and where leadership should intervene.
Develop or refine best practices, scripting, collateral, templates, and accountability flows that improve consistency, follow-through, and service quality across the team.
Communicate business priorities, tradeoffs, and next steps clearly through crisp team updates, leadership pre-wires, and action-oriented meetings.
Monitor and communicate partner and market interests and trends across programs to Sales, Product, Research, Success delivery teams, and Commercial leadership on a regular and ongoing basis.
Synthesize patterns in win/loss themes, partner feedback, value objections, and market needs; translates patterns into recommendations for product, service, messaging, and go-to-market improvements.
Drive product and service strategy by acting as a voice of the market and thought partner to broader leadership.
Develop a deep understanding of key industry and segment issues and challenges; understand EAB’s point of view on industry issues.
Develop deep knowledge of EAB programs and offerings; support the team in developing the voice of the market for EAB and other key internal stakeholders; help develop best practices, scripting, and collateral to improve overall service delivery.
Partner with Sales, Product, Research, and Success delivery teams to drive value, impact, and renewals while innovating as necessary to help grow the business.
Lead outcomes through influence across shared-ownership workstreams, resolving ambiguity, aligning stakeholders around common plays, and ensuring cross-functional follow-through without relying solely on formal authority.
Manage a team of Account Managers, driving excellence in service and impact delivery and renewal/commercial outcomes.
Serve as an indirect manager to Account Management Associates.
Support staffing, coverage, onboarding, transition planning, and portfolio deployment decisions; match staff strengths and development needs to portfolio and business priorities.
Coach Account Managers in live business situations, including preparation for difficult partner conversations, role-play, post-call coaching, feedback, measurable development goals, and stretch opportunities.
Coordinate with Account Management leadership and Sales leadership on broader revenue and go-to-market strategy.

Benefits

Medical, dental, and vision insurance plans; dependents and domestic partners eligible
20+ days of PTO annually, in addition to paid firm and floating holidays
Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
401(k) retirement savings plan with annual discretionary company matching contribution
Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
Employee assistance program with counseling services and resources available to all employees and immediate family
Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
Fertility treatment coverage and adoption or surrogacy assistance
Paid parental leave with phase back to work program for birthing and non-birthing parents
Access to milk shipping service to support nursing employees during business travel
Discounted pet health insurance coverage for dog and cat family members
Company-provided life, AD&D, and disability insurance
Financial wellness resources and membership in a robust employee discount program
Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities