Managing Director, People and Operations

City Year•Philadelphia, PA

7d•Hybrid

About The Position

City Year Philadelphia (CYP) is seeking a Managing Director of People and Operations (MD POps) who is responsible for strategically maximizing the alignment and leveraging of site CYP human, financial, and physical capital. The Managing Director, People and Operations reports to the Sr. Vice President and Executive Director and manages a department of three, including two direct reports. The ideal candidate is highly strategic with a proven history of attracting, developing, empowering, and retaining top talent; providing clear, motivating, and professional communication skills; successfully managing change, thinking and acting strategically, demonstrating excellent decision-making skills, high accountability, and a highly collaborative approach. A customer orientation to support staff, Student Success Coaches, board members, and others is essential while innovating to creatively access resources and create user-friendly systems for people and financial operations. The MD POps will be an innovator who fosters that spirit within their department and throughout the site. This role is a hybrid position with an average of 3 days in the City Year Philadelphia office to support operational needs, collaborate cross-departmentally and engage with the People and Operations Department.

Requirements

Bachelor’s degree or equivalent experience
Minimum 7 years of team management, coaching, and development with a strong record of results
Authorized documentation to work in the United States
Ability to pass criminal background checks as for working with school-age children

Nice To Haves

Master’s degree in human resources and/or business administration
Professional HR certification a plus (SHRM-CP or SHRM-SCP; PHR or SPHR)
Experience with local and national community service
Background in human resources, finance, and/or operations
Strong technical acumen and ability to utilize multiple technology platforms, as well as coach others towards utilization/interpretation
Proven success in developing talent through performance plans, reviews, and leadership opportunities
Track record of building and maintaining productive relationships with key stakeholders
Ability to use progress and outcome data to inform team management
Tenacity and flexibility in the face of challenges while working in demanding environments
Strong record of building and maintaining productive relationships with key stakeholders
Experience reading financial statements and reports, building and using financial models to forecast
Success building and implementing systems

Responsibilities

Serve on the Executive Leadership team of managing directors and the Site Leadership Team of Directors.
Strategize to collaborate and advance short and long-term site priorities, to build culture and climate within the site, and to implement change management best practices as needed.
Develop and advance department strategy, priorities, and finances.
Lead the coaching, development, performance management, and team engagement among the People and Operations department.
Staff the Site Board Finance Committee and lead all local financial and human capital reporting.
Oversee the annual budget process, financial reforecasting and analytics to maximize resource utilization.
Monitor site financial progress and recommend adjustments as needed.
Ensure that all financial systems comply with applicable policies and operate smoothly, inclusive of revenue generating programs and contracts.
Cultivate local vendor partnerships to support communities City Year serves as in-kind product and service providers and as general funding supporters.
Partner with executive director to develop strategic workforce planning initiatives, including staff professional development plan, succession planning map, and staffing structure adjustments as needed.
Continuously innovate plan for engaging staff team of 30-40 and annual Student Success Volunteer cohort of 130, using site and national data to inform strategies; cultivate an informed community by partnering with Executive Office to deliver clear and transparent internal communications on key topics.
Develop strategies to seek and develop new partnerships for sourcing talent; lead department staff to facilitate full local hiring and onboarding processes, resulting in effective and timely hires.
Partner with City Year Headquarters and local staff to investigate and address grievances, concerns or misconduct or accommodation requests of staff or Student Success Coaches; coach and support staff managers in performance improvement plans, coaching plans, and terminations.
Ensure all org-wide policies are executed at the local level; ensure that federal, state, local, and partner district policies are followed and that all background checks are conducted and monitored appropriately.
Serve as lead site liaison to City Year Headquarters on local matters related to compensation and benefits; Cultivate local incentive and reward sources that compliment org-wide benefits.
Co-design the strategy for site technology investments with site and headquarters staff; collaborate on resourcing strategies to fund technology investments; lead site AI learning and integration in collaboration with national headquarters.
Partner with City Year Headquarters and local staff to address safety, health, and emergency crisis concerns; support the integration and implementation of all local and state safety requirements into office policies and procedures.
Assess and continuously improve all office workspace policies, procedures, and systems, including flexible work policies; serve as site lead for property management and related lease negotiations as needed; collaborate with relevant staff to fund office investments.