Managing Director of Operations

Vertex Partnership Academies•New York, NY

2d•Onsite

About The Position

The Managing Director of Operations (MDO) is a founding senior leadership role responsible for ensuring Vertex operates with excellence every day while building the systems, structures, and team capacity that will enable long-term growth. This individual will oversee and develop the Vertex operations function, driving accountability through clear expectations, coaching, and data-driven performance management. At the same time, they will design and codify best-in-class operational practices in areas such as compliance, finance operations, facilities, and student data that will serve as the blueprint for future expansion. The MDO will serve as the Executive Director’s primary partner in strategic execution, ensuring that Vertex’s mission and virtues are reflected in every operational decision and system.

Requirements

Bachelor's degree required
15+ years of professional experience
5+ years of successful team management
Demonstrated success managing and developing teams toward measurable outcomes.
Proven ability to design and implement scalable operational systems in dynamic or early-stage environments.

Nice To Haves

MBA or master's degree in a related field preferred

Responsibilities

Cultivate a collaborative, mission-aligned operations team culture grounded in service, excellence, and continuous improvement.
Lead, coach, and manage the school operations team to ensure daily excellence across all functional areas.
Build team capacity through effective training, performance management, and ongoing professional development.
Design and implement tools, dashboards, and metrics to track performance and inform data-informed decision-making.
Lead the development, integration, and maintenance of technology systems that strengthen operational accuracy and cross-departmental coordination.
Provide operational support for key academic and organizational functions, including assessments, report cards, and instructional logistics.
Develop and manage the operations budget in coordination with the Executive Director, ensuring fiscal responsibility and alignment with organizational priorities.
Oversee procurement systems to maintain transparent, cost-effective, and compliant purchasing practices.
Lead and coordinate core compliance functions including per-pupil billing, charter renewal, and related reporting.
Manage relationships with oversight agencies and school partners.
Oversee the strategy, systems, and teammate responsible for student recruitment and enrollment to ensure Vertex meets annual enrollment goals.
Ensure accurate collection, analysis, and reporting of enrollment data, including management of the lottery process and full compliance with state and authorizer policies.
Design and implement a comprehensive, data-informed recruitment plan that leverages community partnerships and includes open houses, referral campaigns, and outreach events.
Oversee student safety and emergency preparedness protocols, maintaining clear policies and procedures for building operations and incident management.
Manage vendor and contractor relationships to ensure high-quality, reliable services aligned with Vertex’s standards of excellence.
Consult with the Executive Director and senior leadership on long-term planning, organizational design, and growth strategy.
Contribute to leadership-level decision-making that positions Vertex for future expansion and network development.