Managing Director of Human Resources Service Delivery

KIPP • San Antonio, TX

6h • Hybrid

About The Position

The Managing Director of Human Resources Service Delivery (MD, HRSD) serves as a senior leader within the Talent Division responsible for leading HR Business Partner implementation practices, leadership support structures, and people partnership across KIPP Texas. The MD, HRSD oversees the Human Resources Business Partner (HRBP) function and ensures talent initiatives, organizational policies, employee practices, and leadership expectations are implemented consistently across schools and SSP teams.

Reporting to the Deputy Chief of Talent & Organizational Effectiveness, this role establishes the implementation standards, partnership expectations, and support model for HRBP work across the network. The Managing Director leads the structures and practices that enable HRBPs to effectively support School Leaders, SSP leaders, and management teams in applying organizational policies, talent systems, and employee practices aligned to KIPP Texas priorities.

This role plays a critical role in strengthening leadership effectiveness, organizational consistency, employee experience, and implementation quality across the organization. The Managing Director also serves as a key leader in mitigating organizational risk by ensuring employee relations practices, organizational procedures, and people-management expectations are implemented consistently and in alignment with organizational, state, and federal requirements.

Requirements

• Bachelor’s degree required
• Minimum of 8 years of progressive experience in human resources, employee relations, talent management, organizational leadership, school leadership, or HR Business Partnership leadership
• Minimum of 5 years of people leadership experience leading HRBP, employee relations, or organizational support teams
• Proven experience leading organization-wide implementation of people practices, talent initiatives, or workforce programs across multiple teams, departments, or regions
• Strong knowledge of employee relations practices, employment law, organizational policy implementation, and people-management practices
• Demonstrated ability to coach and influence organizational leaders through complex workforce and organizational challenges
• Experience leading cross-functional implementation efforts and driving organizational consistency across large or complex organizations
• Strong organizational leadership and implementation management skills
• Strong leadership consultation, coaching, and partnership capabilities
• Ability to build trust and credibility with organizational leaders across functions
• Strong employee relations judgment and conflict resolution capabilities
• Strong ability to navigate complex organizational dynamics, competing priorities, and sensitive workforce matters
• Excellent communication, facilitation, and stakeholder management skills
• Strong analytical thinking and ability to leverage organizational and talent data to inform decision-making and implementation efforts
• Strong problem-solving, execution management, and continuous improvement capabilities
• Ability to lead through change and support organizational implementation efforts across large and complex teams
• Strong emotional intelligence, professionalism, and discretion when handling sensitive matters
• Ability to influence without direct authority and drive organizational alignment across multiple stakeholder groups
• Strong attention to detail, accountability, and execution quality

Nice To Haves

• Experience working in education, nonprofit, public sector, or other mission-driven organizations preferred
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification strongly preferred

Responsibilities

• Partner with the Deputy Chief of Talent & Organizational Effectiveness and Talent Division leadership to translate talent priorities into aligned implementation practices, partnership structures, and leadership support models across KIPP Texas
• Lead the Human Resources Business Partner function across the network
• Lead strategic implementation efforts, talent initiatives, and cross-functional workstreams related to organizational priorities, effectiveness, talent initiatives, leadership support, and people-management practices
• Drive partnership structures and practices that strengthen leadership effectiveness, organizational stability, and employee experience across the network
• Leverage organizational talent data, implementation trends, and stakeholder feedback to inform priorities, strengthen execution, and support continuous improvement efforts
• Contribute to division-wide planning and organizational effectiveness initiatives across the Talent Division
• Establish robust leadership partnerships and support frameworks to guarantee that organizational policies, talent programs, and leadership standards are applied uniformly across all SSP and school teams.
• Strengthen leader capability and implementation readiness related to employee management practices, organizational expectations, and Talent Division priorities
• Identify implementation barriers, structural gaps, organizational trends, and leadership support needs impacting organizational effectiveness and implementation quality
• Partner with School Leaders, School Leader Managers, Managing Directors, and SSP leaders to address implementation concerns, organizational challenges, leadership support needs, and employee matters across schools and SSP teams
• Oversee employee relations strategy, issue resolution practices, and leadership consultation processes across KIPP Texas
• Maintain consistent implementation of people-management standards, employee relations, and organizational protocols in accordance with federal, state, and internal guidelines
• Partner with Human Resources Talent Operations team to monitor organizational risks, employee concerns, and implementation challenges to strengthen responsiveness, consistency, and risk mitigation efforts across the network
• Coach HRBP teams and organizational leaders in navigating complex employee matters, organizational challenges, and implementation concerns
• Provide escalation support and organizational guidance related to complex employee matters, leadership concerns, organizational transitions, and implementation challenges
• Partner closely with Legal, Talent Division leadership, and organizational leaders to address investigations, policy interpretation, employee concerns, and organizational risk matters
• Lead and develop HRBP team members responsible for implementation support, leadership consultation, employee relations guidance, and organizational partnership across the network
• Define team goals, performance metrics, and execution standards that align with the broader objectives of the organization and the Talent Division.
• Monitor team performance, implementation quality, stakeholder responsiveness, partnership effectiveness, and organizational execution across schools and SSP teams
• Build team capacity through coaching, professional development, implementation support, and continuous improvement practices
• Ensure HRBP partnership practices are scalable, responsive, and aligned to evolving organizational priorities and workforce needs across the organization
• Foster a culture of accountability, responsiveness, collaboration, partnership excellence, and strong execution across HRBP functions
• Performs other duties as assigned. Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the network

Benefits

• Comprehensive medical, dental, and vision plans with coverage options for employees and their families.
• Competitive vacation and flexible paid time off (PTO) policies.
• Paid family leave.
• Flexible spending account or high-yield HSA.
• Employee assistance programs.
• Legal plans, LifeLock identity protection, life insurance and disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive