Managing Director, Global KYC Technology Head

Citi • Jersey City, NJ

4d • $250,000 - $500,000 • Onsite

About The Position

The Global KYC Technology Head is a senior, Managing Director-level engineering leadership position responsible for driving the strategic vision, design, development, and execution of Citigroup’s global Know Your Client (KYC) technology ecosystem. This role bridges the gap between complex engineering and large-scale operations, focusing on solving operational, policy compliance & E2E client experience bottlenecks through innovative software engineering, automation, and data-driven platforms. The successful candidate will lead a global technology organization to deliver robust, scalable, and compliant AML/KYC systems, partnering closely with KYC Operations, Compliance, Business, and Control teams to drive end-to-end operational throughput and regulatory compliance.

Requirements

• Minimum 15+ years of experience in technology leadership, with a proven track record of managing large-scale, global engineering organizations within Tier-1 financial institutions.
• Demonstrated success in engineering leadership specifically focused on solving complex operational problems, workflow automation, and high-volume transaction/data processing.
• Deep domain knowledge of global Anti-Money Laundering (AML), Know Your Client (KYC) regulations, and compliance frameworks.
• Extensive experience managing multi-disciplinary global teams (software engineers, product managers, data scientists, and architects) and managing substantial technology budgets.
• Exceptional communication and partnership skills, with a proven ability to influence and collaborate with Managing Directors across Business, Operations, Compliance, and Risk.

Nice To Haves

• Experience with cloud-native architectures, modern data platforms, and deploying AI/ML models for intelligent document processing (IDP) and entity resolution.

Responsibilities

• Define and execute the global technology roadmap for the KYC platform, transitioning legacy workflows into modern, high-throughput, automated systems.
• Lead, mentor, and scale a high-performing global engineering organization, fostering a culture of technical innovation, agility, and operational discipline.
• Apply modern engineering principles (e.g., microservices, Machine Learning, Gen AI, and Agentic workflow orchestration) to solve complex operational capacity, data extraction, and productivity challenges within the KYC Business Support Unit.
• Lead the design and implementation of global technology solutions that support the operational capacity and productivity framework, ensuring a sustainable, automated end-to-end KYC process.
• Partner with Global KYC Operations to set, measure, and optimize technology-driven productivity targets. Extend these models to Business and Compliance partners to ensure end-to-end throughput is accurately reflected and optimized.
• Deliver advanced tooling and dashboards for real-time capacity planning, workload prioritization, and SLA tracking across Regional Hubs and Clusters.
• Ensure the global KYC technology platform continuously adapts to changing regulatory commitments, internal compliance mandates, and shifting client populations.
• Lead technology impact analysis sessions related to new regulatory requirements, operational procedure changes, and business risk controls to ensure seamless platform adaptation.
• Appropriately assess risk when technology decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. Drive strict compliance with applicable laws, rules, and regulations.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Director