Managing Director - Employee Benefits

Baldwin Group Colleague•Irvine, CA

About The Position

The Managing Director for Employee Benefits leads and manages to ensure client satisfaction and firm profitability as well as being responsible for the planning, organizing, staffing, and operational activities of the client experience. This role involves creating and managing business segment strategies, recruiting and developing teams, managing financial performance, and maintaining strong relationships with insurance partners. The position also focuses on enhancing client service, improving business development and marketing methods, and staying informed about industry trends and firm operations. The Managing Director is expected to identify opportunities for improvement, bring issues to leadership attention, and establish strategic and operational performance at all levels. This role requires partnering with leadership on strategic planning, financial performance, growth, and overall success, while executing revenue, profitability, and growth strategies. Driving business unit operations for efficiency, quality, service, and cost-effective resource management is key. Evaluating and refining sales and service strategies to enhance the client experience and increase sales velocity and client retention is also a primary function. Building and sustaining a high-performance culture through attracting, developing, and retaining a motivated team is crucial. The role involves reviewing key performance indicators and financial statements to track progress and adjust objectives as needed. Establishing and ensuring the development of annual business unit operating budgets is required. The Managing Director will represent the firm at industry events and build a network of clients, prospects, and industry contacts.

Requirements

Has a high level of technical insurance knowledge, is organized, and possesses excellent verbal and written communication skills.
Possesses the ability to cast vision, develop effective strategies and tactics, and create positive motivation for business segment colleagues.
Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture.
Maintains all licenses as required by the State Department of Insurance to provide consultation and financial risk transfer solutions in states where the firm functions.
Possesses a minimum 10 to 15 years experience in employee benefits with at least 5 years at a Senior Leadership level

Responsibilities

Creates, establishes and manages Business Segment strategies and plans to ensure that overall business goals, profitability, and retention goals are met in partnership with the Managing Director of Sales.
Effectively recruits, coaches, mentors, manages and assists in the professional development of Team Leads and colleagues.
Manages to the targeted financial performance metrics of the Business Segment.
Maintains positive relationships with appropriate insurance company partner representatives through proper contacts and effective communication.
Works with other marketing colleagues on specific business plans with select markets to maximize the client experience.
Ensures high levels of client service and satisfaction by improving ongoing service delivery, business development and commercial marketing methods.
Maintains a desirable mix of business and aggressively assists service colleagues and Advisors in rounding out the book of business.
Keeps informed regarding insurance technical knowledge, market trends, firm automation, company information, and other operating techniques.
Looks for opportunities to improve the firm, business segment and processes.
Brings issues and discrepancies to the attention of appropriate leadership.
Establishes the organization's strategic and operational performance at all levels.
Partners with leadership to provide ongoing strategic insight and planning around financial performance, growth, and overall success.
Aligns with leadership to develop a strategic plan to advance the firm’s mission and objectives and to promote revenue, profitability, community support and growth as an organization.
Executes on agreed revenue, profitability, and growth strategies.
Drives business unit operations to insure efficiency, quality, service, and cost-effective management of resources.
Evaluates and refines sales and service strategy, in order to enhance the client experience and increase sales velocity and client retention.
Builds and sustains a high-performance culture through attracting, developing, and retaining a highly motivated and effective sales, service, and support team.
Inspires loyalty and commitment necessary to maintain motivated, productive, and competent colleagues.
Reviews key performance indicators, activity reports and financial statements to determine progress and status in attaining objectives and revise objectives and plans in accordance with current conditions.
Establishes, gains approval, and ensures the development of the annual business unit operating budgets.
Represents the firm at industry groups, insurer meetings, and at formal functions.
Builds a network of clients, prospects, centers of influence and industry contacts using personal contacts, special events, community events, and industry events.