Managing Account Director

BGIS•Knoxville, TN

About The Position

BGIS is currently seeking a Managing Account Director to join the team Knoxville, TN. The Managing Account Director is accountable for account management and meeting service delivery obligations, meeting all internal and external requirements, driving growth and development of the account while ensuring the achievement of annual budget and client satisfaction. The role is also responsible for contributing to strategic and account management plans and objectives and people leadership. The Managing Account Director leads others positively exemplifying BGIS values.

Requirements

Bachelor’s Degree in Business Administration or related field or equivalent work experience.
Building Electrical, Mechanical, HVAC or other technical trade experience is very desirable.
Minimum of ten years facility management work experience or related work experience.
Highly skilled at account management, facility operations, and client relationship management with demonstrated ability in building and managing relationships with client representatives at the senior management level.
Advanced skills in managing service delivery and business development.
Skilled at achieving budget targets.
Exceptionally developed communication, influence, persuasion, and negotiation skills.
High degree of client service orientation and sense of urgency.
Successful people leader including engagement and development.
Sustainability mindset that seeks to incorporate sustainable practices within assigned portfolio.
Expert level knowledge of health and safety requirement with high degree of safety awareness and focus.
Maintains current knowledge of and highly skilled at implementing facility management services best practices.
Continuous improvement and quality approach with desire to seeks and incorporate practices and technologies to deliver value to the client.
Proficient in computer applications including Microsoft Office.
Ability and willingness to travel.
Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Nice To Haves

Certified Facility Manager from International Facility Management Association
Certified Property Manager from Institute of Real Estate Management
Facility Management Administrator Designation from Building Owners and Managers Institute
Real Property Administrator Designation from Building Owners and Managers Institute
Project Management Professional (PMP)

Responsibilities

People Leadership
Provide direction to key group of team members communicating objectives and expectations to meet business objectives.
Lead talent searches, selection, hiring, on-boarding, training, team member engagement, development, performance management, and compensation recommendations.
Manage team member recognition focus with development and implementation of action plans to improve team member survey satisfaction scores.
Direct daily activities with support and team productivity oversight/management.
Contribute to the completion of other key initiatives as assigned.
Client Relationship and Account Management
Develop and maintain effective relationships with senior management level of clients, managing client expectations.
Engage clients continuously in discussions to anticipate needs, identify, and recommend additional services.
Recommend additional pull-through services.
Build and maintain and active pipeline of growth and expansion opportunity for the Client Account(s) assigned them.
Provide input and contribute to the development and execution of strategic multi-year account expansion plans.
Achieve client satisfaction objectives for the assigned region. Review results and create action plans related to the Likely to Recommend Survey.
Lead quarterly business reviews with key clients.
Contribute to contract renewal activities.
Monitor account governance.
Adhere to contract specific MSA (Master Service Agreement).
Meet all service obligations for the assigned region and established metrics/key performance indicators.
Support the operations team in the development and implementation of action plans to remediate gaps, where applicable, to ensure objectives are met.
Act as focal point of escalation for issues pertaining to facilities or services.
Support and ensure success of operations and maintenance activities for the portfolio of facilities, along with execution of portfolio’s programs within the assigned region.
Oversee the completion and submission of capital plans, as required.
Create and implement short to mid-term plans and provide input into strategic plans.
Collaborate with relevant stakeholders to optimize facilities and continuously create value for the client.
Develop and manage the execution of budget including forecasting and variance analysis.
Project management oversight and execution for on-time, on-budget, and quality delivery of facility management projects.
Communicate with clients and internal stakeholders to identify project opportunities and priorities, develop, and implement projects.
Drive innovation.
Achieve growth and profitability targets.
Provide recommendations and contribute to continuous improvement projects to achieve efficiency gains and cost savings through identifying and implementing best practices, reviewing, refining and/or developing, implementing processes, technologies, and sustainable practices, and leveraging self-perform wherever possible. Implements related enhancements for the assigned region.
Health, Safety, Environment and Security
Ensure compliance to all legislated, corporate, and industry-related requirements and guidelines including environmental, health and safety, building standard requirements, and others.
Manage all work performed for safe delivery.
Create and maintain all related documents for regulatory compliance.
Safeguard the client against emergencies and risks by ensuring emergency preparedness, risk management, disaster recovery and business continuity plans are developed and that relevant stakeholders are trained to ensure proper execution.