Managers (Associate)

CCC Intelligent Solutions•Chicago, IL

12d•Remote

About The Position

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com . The Role Key Responsibilities: Managers (Associate) for various and unanticipated worksites throughout the U.S (HQ: Chicago, IL). Supervise Salesforce Administrators and developers to analyze, research, develop, implement, deliver, and test software applications. Build, lead and manage cross-functional development teams to deliver scalable solutions. Work with stakeholders and leaders to identify and deliver new capabilities and prioritize backlog. Coordinate development efforts and projects with team members to deliver comprehensive end-to-end software solutions including complex security models and large-scale data operations. Provide ongoing support and training for complex business processes. Coordinate tasks, assign appropriate resources for multiple projects, and ensure proper task completion. Provide technical guidance by designing scalable solutions using industry best practices and build scalable solutions. Manage team of developers and administrators to guide, motivate, and coach to drive results. Manage and implement customization requests, including creating workflows, flows, triggers, and lightning web components. Regularly audit data to uncover data integrity issues and opportunities for process improvement. Collaborate with the Salesforce business owners, IT systems leadership, CRM Steering Committee, and other stakeholders to ensure functionality meets field needs and to develop ongoing project plans. Oversee vendors and ISV partners. Communicate project status to stakeholders and executives. Technical Environment: Salesforce ecosystem in multiple Salesforce Clouds (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Commerce Cloud, Analytics Cloud, Revenue Cloud (CPQ)); Salesforce development and automation (Flows, Apex, Lightning Web Components (LWC), ANT, Git, and Change Sets); SOAP APIs, RESTful services, platform events and integration tools (MuleSoft, Jitterbit, & OwnBackup); data management, ETL processes; metadata cleanup and solution consolidation; AppExchange product governance; security models; AI-driven solutions (bots, agents); Agile/Scrum. #LI-DNI #NOINDEED

Requirements

Master’s degree in Computer Science/Engineering or Information Systems or related field plus 3 years of experience as a Salesforce Administrator or with Salesforce required.
Must have demonstrated experience across multiple Salesforce Clouds – (Sales, Service, Experience, Marketing, Commerce, Analytics, Revenue Cloud (CPQ))
Hands on advanced Salesforce development & automation (Flows, Apex, Lightning Web Components (LWC), ANT, Git, and Change Sets)
Experience architecting & delivering integrations using SOAP APIs, RESTful services, platform events & integration tools (MuleSoft, Jitterbit, & OwnBackup)
Expertise in data management (data architecture, governance, migration, & large-scale ETL processes)
Demonstrated ability managing complex security models (aligning with regulatory compliance and large datasets)
Vendor and ISV partner management (AppExchange product governance and oversight)
Cost optimization through licensing strategy and technical debt reduction (metadata cleanup and solution consolidation)
Experience: leading cross-functional development teams to deliver scalable solutions; implementing and optimizing AI-driven solutions, including bots and agents to enhance productivity and customer interactions
Strong data leadership: architecture, governance, ETL, and large-scale migrations
Experience engaging with stakeholders at all levels of the organization.
( Bachelor’s degree in Computer Science/Engineering or Information Systems or related field plus 5 years of progressive experience as a Salesforce Administrator or with Salesforce also acceptable.)

Responsibilities

Supervise Salesforce Administrators and developers to analyze, research, develop, implement, deliver, and test software applications.
Build, lead and manage cross-functional development teams to deliver scalable solutions.
Work with stakeholders and leaders to identify and deliver new capabilities and prioritize backlog.
Coordinate development efforts and projects with team members to deliver comprehensive end-to-end software solutions including complex security models and large-scale data operations.
Provide ongoing support and training for complex business processes.
Coordinate tasks, assign appropriate resources for multiple projects, and ensure proper task completion.
Provide technical guidance by designing scalable solutions using industry best practices and build scalable solutions.
Manage team of developers and administrators to guide, motivate, and coach to drive results.
Manage and implement customization requests, including creating workflows, flows, triggers, and lightning web components.
Regularly audit data to uncover data integrity issues and opportunities for process improvement.
Collaborate with the Salesforce business owners, IT systems leadership, CRM Steering Committee, and other stakeholders to ensure functionality meets field needs and to develop ongoing project plans.
Oversee vendors and ISV partners.
Communicate project status to stakeholders and executives.